I've call to Telus give my IMEI and EID number on my applewatch after one hour of trying they told me they had problem with other customers like me ..put the fault on apple..technical services should contact me next 2-3 days...
It seems a bit odd that they haven't updated the product page that says it can only be activated on consumer accounts: https://www.telus.com/en/ab/mobility/accessories/product/apple-watch-series-3
Hopefully this all becomes clear this week...
I have noticed that in the Apple Watch app, under Cellular it occasionally Flashes Telus before reverting back to Set Up Cellular - so it is attempting to connect to commence and complete setup but the process fails quickly.
I am curious why our account setups are different than the consumer plans? I would think the process to activate LTE is the same? To me, it's really just a difference of account classification - the mechanism to activate should be the identical... but hey I'm no expert.
Got the same issue here. Plan was created but Watch won't connect to cellular network
Got the total turnaround also. 45 min with Telus (after 20 min wait) to say its Apple's fault and to go to the store. Spent another 45 min with Apple on phone and got redirected back to Telus
Just curious if those of you who are on Telus corporate accounts have taken Marketing and understand the Technology Adoption Life Cycle? Corporate account customers should understand that the Apple Watch Series 3 LTE was meant for those early adopters who have the financial capacity to use these new gadgets. I'm just saying technical difficulties are to be expected with bleeding edge technology.
Bleeding edge? You do know that the Apple Watch was released in September 2017 and most major carriers have it right?
Hell even Telus had it on the consumer side since last December. The current issue is more incompetency than technical if you ask me