This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. As such, the participants here would have no insight to timelines of Telus product or service releases.
I was told that our HR department needs to approve the Apple Watch upon the next contract renewal with Telus before they can offer it under the corporate plan.
Evidently we renew every 6 months but no idea how many more months to go before we renew. I do think Telus has dropped the ball by not being proactive on this and contacting all corporate HR departments upon the announcement of the Apple Watch. Missed opportunity by Telus. Be proactive not reactive.
So, you really believe harassing some front-line CSR is going to speed things? It will be announced in the fullness of time, and likely reported to this thread shortly thereafter by another user.
I share your annoyance. For me, I would be happy just to know when the plan will be offered even if it's a few months away. Just give us a timeline, not a "It's coming soon but we can't share any information with you yet" response.
So to sum up:
Us: "Hey we just bought this great product and would like to use it on your network - here's our money, feel free to take it! I don't need it and want to give it to you!"
Telus: "You have money you want to give us? Great, but we're not ready to take your money. I know we're a company and that's what we're supposed to do but someone dropped the ball and we're playing catchup - so hang tight till we figure out how we're going to accept your money. This may take some time so hang on to that money that you're anxious to give us. We're incompetent and don't yet know how to take your money.... in the meantime we'll put out a teaser that we have an exciting way to take your money but we can't share it with you yet... even though each month that goes by, we're losing the money we're not taking from you."
How many of the Telus brain trust are getting bonuses?
L'un des défis pour Telus, j'en suis sûr, est que beaucoup de ses clients corporatifs sont de grandes sociétés, pour qui une renégociation des contrats est nécessaire avant d'ajouter Apple Watch au plan. C'est facile pour les comptes des consommateurs, car ils sont individualisés. Les comptes de petites entreprises peuvent sembler faciles si votre entreprise est petite, mais je ne suis pas sûr que même les petites entreprises avec 5 à 10 employés sont nécessairement intéressés à prendre en charge les coûts de leurs employés en ajoutant l'Apple Watch à leur compte et en ajoutant frais.
Vous pouvez toujours choisir un compte client et faire ajouter Apple Watch au compte.
Funny, I didn’t mention that it was front line staff I was talking to (it was not) but in typing your arrogant response you failed to find that out. Suggestion - instead of acting like an arrogant, holier than thou schmo, don’t say anything at all!
You should look in the mirror.
Let's not go down this road. I think we can all agree that the Telus plan (or lack thereof) to make the Apple Watch available to corporate customers has been atrocious. Now we're just attacking each other rather than focusing on Telus's inept management.
No Canadian carrier has the Apple Watch for corporate plans yet. @Nautilus I doubt it has anything to do with ineptitude on the carriers end but more likely Apple throwing up roadblocks. Apple can be rather demanding.
I tried signing up a couple days ago (I'm on a corporate plan) and it let me go through the registration process, but then hung on 'Activating' for a couple hours. It never ended up provisioning the eSIM and when I tried going back to it I was getting the usual 'Call customer service' page. I don't know if it was a glitch or I caught them at a moment when they were testing something...
Hmm, same rate. Not sure what Telus was/is continuing to negotiating with Apple if that's the case. Bravo. Perhaps Apple was telling the inept managers at Telus to stop being ridiculous with their rates and to pull their heads out of their back sides.
C'est aussi ma situation. Cela ne devrait pas prendre autant de temps à comprendre. Comme je l'ai dit précédemment, la direction est incompétente. Ils ont des clients désireux, capables et heureux de leur donner de l'argent, mais ils ne peuvent pas comprendre comment prendre cet argent. Cela fait 3 mois que Apple Watch a été libéré et ils ont eu au moins deux mois de préavis.