Apple Watch Plan for Corporate Accounts

[Ronwatch]

You want to tell me they charge $30 connection fee for the Apple Watch as well ?

[Nautilus]

That will be the icing on the cake for this Apple Watch fiasco at Telus.

Us: So um you want $10 a month and a $30 connection fee?  But you made us corporate customers wait since Dec for this service your regular customers had since Dec?

Telus:  Yeah but think of all the money you saved by waiting for our exciting new corporate plan!  We think outside the box here at Telus!

Us: ... Hello, Bell?  I'd like to switch

[Shuether]

My account rep says they should be able to add my Apple Watch on Monday(May 28)... Sounds like the same $10/1GB plan that consumer accounts have. 

[Nautilus]

Well that's disappointing if that's the rate plan.  I did a chat with a Telus rep on the the Telus site and he was thinking mid-June... but he really had no clue.  Also no clue on the rate plan.

Telus CSR: Okay so we're getting a lot of calls and inquiries about the Apple Watch for corporate customers.  What can we tell them?

Telus Management:  Nothing - still working on it.

Telus  CSR:  But it's been like 6 months of questions about when and how much - are we really going to charge $10 a month when Bell is charging $5?

Telus Management:  Hey that's a secret - keep that to yourselves!  Besides, we are so top heavy with layers of inept management that we need to charge more to pay for their wages.

Telus CSR:  Oh good, so we may get raises?

Telus Management:  Hah!  Good one lowly worker.  Just keep beating back the angry hordes and be happy you're employed.  Remember, you don't know anything even though it's your job to know something.  Get it?  Got it?  Good!

[Ronwatch]

Wow I really hope that true. So sad owning an Apple Watch that’s capable of using LTE but having no line from your provider. Do you really think your account rep knows what he’s talking about when he said Monday May 28?
Thanks

[Shuether]

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@Ronwatch wrote:
Wow I really hope that true. So sad owning an Apple Watch that’s capable of using LTE but having no line from your provider. Do you really think your account rep knows what he’s talking about when he said Monday May 28?
Thanks

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Yea he's been really reliable in the past so I'm confident he's got good info. He'll be calling me to add it on Monday when he has the rest of the details.

[Ronwatch]

Ok great can’t wait. Thanks for the good news.

[technbio]

I was unable to confirm the option for next monday with the business customer  service.. BUT..its seems they already have the formation on business side..so i would bet less than 2 weeks..i've been told last time i phone before the end of the semester so before june 30..Hope it's true for monday keep in touch..

[Nautilus]

It's rather ridiculous that if they are in fact going to begin offering Apple Watch LTE support on the 28th, you would think they would start letting customers know.  Being in the dark over timelines and rate plans is rather annoying.  We shall see what happens on Monday.  I imagine there may be a carrier update on my phone associated with this?

[Ronwatch]

Good news. Just went into a Telus boutique and asked one of the sales people if it’s true about Monday May 28 and he said yes it’s true it’s finally here. He said lots of people were upset that they had no line for their Apple Watch. I asked if it was going to be $5 or $10. He told me we really don’t know yet. Anyway it’s still good news. Thanks to everyone on this thread for sharing all the info. Good luck to you guys. Let me know how it goes on Monday.

[Jomcc58]

Thanks Ron, that is great news! I hope it also works here in New Brunswick!

[Nautilus]

Any luck Ron?  It's past noon where I'm at and still nothing.

[mike5]

It's not working in Alberta so far...

[Ronwatch]

Hi no luck either. Telus couldn’t get my Apple Watch to connect. After trouble shooting they found out that because I had previously tried to connect my Apple Watch on my account for some reason it’s blocking today’s attempt to connect a line. Not sure if you guys can understand what i’m trying to say but basically they have to try to erase the previous demand for an Apple Watch line. They told me they would call me back tomorrow the latest.

[Nautilus]

So do we have to call in?  I was under the assumption we would be able to add the feature via the Apple Watch app on the iPhone...

[aelkadri]

Could it be? holy cow that took a long time

Any idea if this will work on any corporate account?

[technbio]

I've call to Telus give my IMEI and EID number on my applewatch  after one hour of trying  they told me they had problem with other customers like me ..put the fault on apple..technical services should contact me  next 2-3 days...

[Ronwatch]

The agent said she’ll call me by the latest tomorrow as they’re working to solve this issue that a lot of customers are experiencing. What can I tell you guys we just have to wait. I’ll update once I get more info.

[Shuether]

Looks like the system wasn’t accepting IMEI numbers for the watch. Said they were invalid. My rep said it’s doing it for everyone on a Business/Corp plan so Telus has to sort it out. As usual they try to throw Apple under the bus but I’m rather skeptical about that lol. They say within the next day or two it should be sorted out.....

[mike5]

It seems a bit odd that they haven't updated the product page that says it can only be activated on consumer accounts: https://www.telus.com/en/ab/mobility/accessories/product/apple-watch-series-3

Hopefully this all becomes clear this week...

[Nautilus]

You would think some sort of real world testing would have occurred before "launching" this for corporate accounts... I suspect the testing is being done by us.

*slow clap* Well done Telus... well done.

[technbio]

I don't mind to be part of beta testing hopefully not Alpha..;-)

[Nautilus]

I have noticed that in the Apple Watch app, under Cellular it occasionally Flashes Telus before reverting back to Set Up Cellular - so it is attempting to connect to commence and complete setup but the process fails quickly.

I am curious why our account setups are different than the consumer plans?  I would think the process to activate LTE is the same?  To me, it's really just a difference of account classification - the mechanism to activate should be the identical... but hey I'm no expert.

[Ronwatch]

Just got off the phone with Telus. The agent sent my case to their escalating tech support department. Says expect a call Thursday the latest🙄

[Shuether]

In the mean time, there's an iOS and WatchOS update out. Something to help pass the time lol. 

[technbio]

Just receive an email from business solutions center They say that they have send my  IMEI number to apple to update there data base..they need four days...before activate my watch...

[Ronwatch]

Yeah telus also called me and told me they’re working with Apple on a fix and should be settled by the end of the week.

[HoTiCE_]

Got the same issue here. Plan was created but Watch won't connect to cellular network

Got the total turnaround also. 45 min with Telus (after 20 min wait) to say its Apple's fault and to go to the store. Spent another 45 min with Apple on phone and got redirected back to Telus

[Exhile]

Just curious if those of you who are on Telus corporate accounts have taken Marketing and understand the Technology Adoption Life Cycle? Corporate account customers should understand that the Apple Watch Series 3 LTE was meant for those early adopters who have the financial capacity to use these new gadgets. I'm just saying technical difficulties are to be expected with bleeding edge technology.

[HoTiCE_]

Bleeding edge? You do know that the Apple Watch was released in September 2017 and most major carriers have it right?

Hell even Telus had it on the consumer side since last December. The current issue is more incompetency than technical if you ask me