Answered thanks

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Resident
Edit: thanks

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The SIM card assigned to the tablet has a phone number associated with it, as do all SIM cards, so that is possibly the number you see on the invoice.

 

At this point, all you can do is call Telus with the information you have provided, and ask if they can correct the oversight, and cancel the balance. The more polite you are, the more likely the customer service rep will want to help you with this overage.  Hopefully they will be able to help you out.

 

NFtoBC
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Highlighted
Most Helpful
Community Power User
Community Power User

The SIM card assigned to the tablet has a phone number associated with it, as do all SIM cards, so that is possibly the number you see on the invoice.

 

At this point, all you can do is call Telus with the information you have provided, and ask if they can correct the oversight, and cancel the balance. The more polite you are, the more likely the customer service rep will want to help you with this overage.  Hopefully they will be able to help you out.

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post