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All of our cellphones are saying mobile service not available

Morainy
Just Moved In

All of our cellphones are not working. When we try to dial, we get a message that mobile service is not available. They are Telus/ Koodoo. My husband's phone from another service provider is working

4 ACCEPTED SOLUTIONS

xl
CPU Alum
CPU Alum

I just tried dialing out from my home to my voice mail without problems....

 

To clarify... where are you located?

View solution in original post

NFtoBC
Community Power User
Community Power User

No problems here either.  

 

Maybe you should contact telus support teams to address this?

 

http://www.telus.com/get-help/contact-us/index.jsp

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post

rt
Neighbour
My note 2 would not accept calls...went straight to voice mail. .but when i dialed out it would then take calls but only for a half hour. ..then back to not accepting calls...but seems to be OK this morning

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xl
CPU Alum
CPU Alum
Does restarting your phone help? What about a battery pull?

Sometimes when returning to Canada from a trip, a phone will get kinda confused. Restarting helps.

View solution in original post

4 REPLIES 4

xl
CPU Alum
CPU Alum

I just tried dialing out from my home to my voice mail without problems....

 

To clarify... where are you located?

View solution in original post

NFtoBC
Community Power User
Community Power User

No problems here either.  

 

Maybe you should contact telus support teams to address this?

 

http://www.telus.com/get-help/contact-us/index.jsp

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post

rt
Neighbour
My note 2 would not accept calls...went straight to voice mail. .but when i dialed out it would then take calls but only for a half hour. ..then back to not accepting calls...but seems to be OK this morning

View solution in original post

xl
CPU Alum
CPU Alum
Does restarting your phone help? What about a battery pull?

Sometimes when returning to Canada from a trip, a phone will get kinda confused. Restarting helps.

View solution in original post