03-27-2020 10:34 PM
Solved! Go to Solution.
03-28-2020 07:53 PM
Then you should be able to login to your account, and update your SIM number there. This is like a new account. If you can’t do it through the web interface, then you’ll need to contact Telus directly.
03-28-2020 12:56 AM - edited 03-28-2020 12:59 AM
There should be the option to enter the new SIM number and transfer your account info to the new SIM through the MyTelus portal.
EDIT: you want to abandon your current number. I’ll have to dig a bit further tomorrow.
03-28-2020 11:37 AM
Are you a current Telus customer with a mobility plan? If so, you simply register the SIM to your account. You will have the same phone number, and can change it if you wish. There is no porting of your phone number in this case.
If you are new to Telus, or want a different mobility plan, you will need to select a plan from the website, and attach your SIM number to it. You will then need to cancel your current plan.
Remember, porting occurs between different mobility carriers, not within the same carrier.
03-28-2020 12:47 PM
03-28-2020 07:53 PM
Then you should be able to login to your account, and update your SIM number there. This is like a new account. If you can’t do it through the web interface, then you’ll need to contact Telus directly.