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4G service area

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wistjan
Just Moved In

‎01-19-2014 01:44 PM

Hello,

I purchased a iphone5 32GB in September for my son and chose Telus because the retailer at FutureShop in Saint John, New Brunswick said that going with Telus would guarentee 4G coverage in the Saint John, Rothesay, Quispamsis New Brunswick geographic area.  We have yet to get a 4G signal on the phone.  I have three additional phones with Bell and all recieve 4G signal.  Whats up Telus?  I was planning on switching all my phones over and now I am dissapointed to say the least.  Please explain.  I also sent this question several months back through my cell phone account and have yet to be answered.

 

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xl
CPU Alum
CPU Alum

‎01-19-2014 02:57 PM - edited ‎01-19-2014 02:59 PM

Hmm.... Looking at http://mobility.telus.com/en/BC/Canada/3Gplus.shtml, there should be 4G coverage.

 

Bell and Telus share similar networks.  Do you have 4G disabled on your iPhone?  Some owners (like me) disable the 4G when I don't need the speed and want to maximize battery life.

 

What happens if you go back to the retailer?  Standing outside the store does you have 4G?  You might want to have the retailer check your configuration.

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xl
CPU Alum
CPU Alum

‎01-19-2014 02:57 PM - edited ‎01-19-2014 02:59 PM

Hmm.... Looking at http://mobility.telus.com/en/BC/Canada/3Gplus.shtml, there should be 4G coverage.

 

Bell and Telus share similar networks.  Do you have 4G disabled on your iPhone?  Some owners (like me) disable the 4G when I don't need the speed and want to maximize battery life.

 

What happens if you go back to the retailer?  Standing outside the store does you have 4G?  You might want to have the retailer check your configuration.

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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