12-18-2017 01:53 PM
I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611.
12-19-2017 03:51 PM
I know the volume issue was not planned for. I too am in customer service.
If you can share with Telus, there is no reason to have people wait on hold for hours, then be told after 2:02 minutes by a nice voice over that she "appreciates my patience and to try again later."
I'm a long-time Telus customer and have shared my delight with Telus customer service several times in the past.
Don't make people wait in the middle of the Eaton centre mall, lined up for the in store application process, fielding general Christmas shopper passersby questions, then later, when met by a representative in store, tell the existing customer this can only be done by telephone (not online or instore)
If you cannot handle volume, you open the channel wider to meet the demand, extend the deadline to accommodate techno difficulties or give existing Telus customers, who don't owe on their plan, a proactive communication to take advantage of this plan.
This is not a great holiday gift to staff who have to deal with frustrated customers either.
my telus number 416-999-4708. I guess I won't get the 10GB for 60$ as I won't sit on hold again, then told to call in again, without asking me if I'd like a callback.
12-19-2017 04:30 PM
12-19-2017 04:39 PM
12-19-2017 04:47 PM
12-19-2017 04:52 PM
just got dropped from the call I was on for 2hrs:02minutes! sent a note to their CS twitter rep. Not sure what else I can do??
12-19-2017 05:42 PM
Has happened to me 4 times in the last couple days, finally got through. Their computers are slow, my rep Sharon had to call me back after rebooting her computer. It’s a great deal. Don’t give up.
12-19-2017 04:36 PM
Been on the CS line now for 1:48 and counting.... over 13 years a customer, since they were Clearnet... I was told a few weeks ago when I was looking to upgrade my phone that my legacy plan was "untouchable" at $60 for 5gb and 500mins... so I bought a used phone outright. Would like to take advantage of this promo for sure
12-18-2017 05:36 PM
12-18-2017 05:54 PM
12-18-2017 07:09 PM
I also thought it was firstname.lastname@example.org - can someone confirm what the email address is? (And maybe spell it phonetically in the recorded message?)
12-18-2017 07:21 PM
12-18-2017 07:32 PM
I hear this message after I enter my current phone number and get redirected to the "Corporate [Accounts] Main Menu".
So it's probably only for those people who are part of a corporate discount plan or EPP (Employee Purchase Program).
12-20-2017 06:49 AM
12-20-2017 08:05 AM
12-18-2017 12:48 AM
12-18-2017 07:59 AM
Same issue here, can't get through chat or phone with customer service...
12-18-2017 09:19 AM - edited 12-18-2017 10:21 AM
I am on hold 1 hour, and their live chat seems to be disabled.
at the very least, the live chat should have agents on during working hours 9am to 5pm minimum, its Monday....
12-18-2017 10:37 AM
This is absolutely ridiculous
12-18-2017 11:14 AM
I think if you switch carriers you can get the same deal in a best buy or other store that sells phones and plans
12-18-2017 12:37 PM
I still can't get through. Switched to Fido today - for some reason Telus doesn't want to keep existing customers who have been loyal to them for years.
12-18-2017 12:57 PM
I called in at 6am PST and had been on hold for 2.5 hours and then got disconnected. I am now trying the chat option as I cannot sit on the phone while I am at work