10GB PLAN for $60 and phone upgrade question?

Neighbour

10GB PLAN for $60 and phone upgrade question?

I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611. 

Re: 10GB PLAN for $60 and phone upgrade question?

i waited multiple times and got disconnected everytime since wednesday! Sent an email with no reply...tried live chat but 1248 people ahead of me... then waited 45 minutes this morning and got disconnected so tried again during the day and got disconnected again after 25 minutes...so tried on the way home ans spent 2 hours before getting disconnected again!

 

Very frustrating...been with telus for over 18 years....

Neighbour

Re: 10GB PLAN for $60 and phone upgrade question?

I've been waiting on chat to get switched to the 10gb/$60 plan. When I started two hours ago there 1140 ahead of me. Half an hour ago there were 178, and that number hasn't gone down. I'm afraid I've been frozen out and will have to start over again. Is that what this means?

Neighbour

Re: 10GB PLAN for $60 and phone upgrade question?

Here's a tip to everyone. Don't refresh the page if you're waiting to chat with a Telus rep. I just did that and now am back to 1241 ahead of me. After 2 1/2 hours. This is ridiculous.

Friendly Neighbour

Re: 10GB PLAN for $60 and phone upgrade question?

Are you on medication? This offer was not even available on Wednesday, so I don't know what you are even talking about. 

 

The deal for this was December 16 - December 18, 2017.

Neighbour

Re: 10GB PLAN for $60 and phone upgrade question?

This offer was available since Dec 9 as a retention deal. It only just blew up recently in the last few days.

P17
Resident

Re: 10GB PLAN for $60 and phone upgrade question?

Hi, I was connected with Telus today 3 times for 2 hrs. each time...total 6 hrs... and was disconnected...Why they tell you to wait for 2 hrs and then drop the line...

Also I went to the store...but of course they cannot help you, expect to sell a new phone...

This is ridiculous, they told me to call customer service... I’m asking what service? Nothing works...

For the new phone they  add 25$ what will be a 85$ plan after 2 year term...

I think that, the cost of the phone has nothing to do with the phone plan...

Because you have to pay for it one way or the other...There’s no subsidy from phone company...

Resident

Re: 10GB PLAN for $60 and phone upgrade question?

I am saying goodbye to telus as well. After 8 years it is over because telus offers NEW customers 10gb plan for $60.00 per month, but they will not give it to loyal customers which have completed the 2 year contract. I was paying $85.00 per month for 6 gb and only 200 minutes of talk time.  I went to Rodgers and got unlimited everything and 10 gb for $60.00.  I am going to cancel my optic tv tomorrow as I have been on hold for over 3 hours with telus support..   Bye Bye telus !!!!

Resident

New promotional Telus plans to combat Rogers and Fido 10GB for $60

Howdy,

 

Long time Telus Mobility customer here.  Does anyone know of any new Telus promo plans to combat the new Rogers/Fido 10GB $60 (and now Bell has the same thing) plan?

 

Thanks,

PNUS

Resident

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

Highlighted
Vik
Friendly Neighbour

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

If you are on a current contract with telus you wouldn't be able to get it, I've learned that first hand. Only new customers are able to do so, which leaves existing customers paying more.
Resident

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

You are, you just need to pay off any remaining balance. It's a BYOD plan so you need to have your own device, not Telus' device that you're financing. 

Neighbour

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

My husbands plan is over and he could resign, we are on a family plan. Wonder if that would count as new customer
Neighbour

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

I used to work for Telus and have been loyal since leaving but this is bull #%!^. My husbands term is up, maybe we need to look at migrating to a new company.
I get through to them via phone or online
Resident

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

 That Dosn,t seem Fair

 What is telus doing for Existing Clients.?

Spoiler
 

 

Resident

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

Walked in to a Telus shop, and asked for the plan change of the promotion. Shop only accept new customer, all existing client need to get their plan change over the phone with the call centre, which I'm on both my cell "611" & landline at their support line, still holding....

Resident

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

I've been on hold for an hour... A friend told me he had other friends on hold 2-3 hours earlier today.

*UPDATE*
After 3.5 hours waiting, I got disconnected. 2 mins later a very nice agent called me back, and within 5 mins we had everything switched over. Smiley Very Happy
Resident

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

did you have a balance on your device?

Vik
Friendly Neighbour

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

Nothing!
Community Power User

Re: New promotional Telus plans to combat Rogers and Fido 10GB for $60

It was on their Deals and Bundles page, but now is absent.
NFtoBC
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Friendly Neighbour

Telus 10GB for $60 shareable data question

Why is the Telus site now showing the 10GB of data for $60 is shareable but I call the store and they say it is not.  Its for single lines only.  Can anyone explainTelus 10GB.JPG