"Not registered on network" trying to make a call

[brenda_he]

Good morning,

When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshooting methods (rebooting, checking the SIM card, airplane mode, resetting network, no network outages) but still cannot get it to work. I cannot make phone calls to get support so I guess this is the method of communication. Can someone please help?

Thank you,

Brenda

[TELUS_Support]

Hello brenda_he, we'll send you a private message since we'll need to confirm the information on your account. Thanks for trying all those steps before.

[Mbb]

Hello I am going through the exact same issue as Brenda. No service and not registered to network when making calls. Ive tried all those same steps. And cannot call out at all. 

[Mbb]

Please how can I fix this.

[TELUS_Support]

Hello. Whereabouts are you located?

[Mbb]

Whitby Ontario 

[TELUS_Support]

Gotcha. There was a congestion issue impacting customers in that area. Our team is continuing to monitor... are you still experiencing an interruption in service?

[Mbb]

My phone has been down all morning. Is telus going to be crediting people for this. Because I use my phone for work and was unable to attend work today. Crazy day to be honest. Huge inconvenience!

[TELUS_Support]

We were advised that the outage caused by a third party had been resolved. We'll send you a private message to discuss further.

[mayoung00]

Hi: I'm having the same problem....Metro Vancouver, BC. 

Is there an issue? Exact same thing.

[mayoung00]

Is this to do with any updates or the Gemini install that I had to do? I have no other option....no landline, please advise ASAP!

[TELUS_Support]

Hi there, are you still having this issue?

[mayoung00]

Sending this message again - yes, it appears to be more stable now but I'd like to know both how and why this happened and what TELUS will do for me to compensate for this outage as I didn't have this working for several hours without landline.

[TELUS_Support]

We'll send you a private message so we can look at options

[brenda_he]

Access has been granted @TELUS_Support . Not sure what to do next though.

[Seba86]

Having the same issue this past week and currently right now at this moment.