May
Good morning,
When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshooting methods (rebooting, checking the SIM card, airplane mode, resetting network, no network outages) but still cannot get it to work. I cannot make phone calls to get support so I guess this is the method of communication. Can someone please help?
Thank you,
Brenda
May
Hello brenda_he, we'll send you a private message since we'll need to confirm the information on your account. Thanks for trying all those steps before.
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May
Hello I am going through the exact same issue as Brenda. No service and not registered to network when making calls. Ive tried all those same steps. And cannot call out at all.
May
Please how can I fix this.
May
Hello. Whereabouts are you located?
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May
Whitby Ontario
May
Gotcha. There was a congestion issue impacting customers in that area. Our team is continuing to monitor... are you still experiencing an interruption in service?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
May
My phone has been down all morning. Is telus going to be crediting people for this. Because I use my phone for work and was unable to attend work today. Crazy day to be honest. Huge inconvenience!
May
We were advised that the outage caused by a third party had been resolved. We'll send you a private message to discuss further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
May
Hi: I'm having the same problem....Metro Vancouver, BC.
Is there an issue? Exact same thing.
May
Is this to do with any updates or the Gemini install that I had to do? I have no other option....no landline, please advise ASAP!
May
Hi there, are you still having this issue?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
May
Sending this message again - yes, it appears to be more stable now but I'd like to know both how and why this happened and what TELUS will do for me to compensate for this outage as I didn't have this working for several hours without landline.
May
We'll send you a private message so we can look at options
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Wednesday
I too have had the same issue for approximately the last month, located in Metro Vancouver BC. Could I please receive a private message to discuss fixes and options?
Thursday
Private message sent @vancouversummer
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
May
Access has been granted @TELUS_Support . Not sure what to do next though.
a month ago
Having the same issue this past week and currently right now at this moment.
Wednesday
Did any of you activate WIFI calling? When the main service is down and you have WIFI, you can make and take calls.