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how long am I supposed to wait on hold for customer service? What's acceptable to Telus? What a joke this is. Let me get this straight, you take my money every month and when I need to reach you to discuss my plan, I can't? Or I waste hours of my day...
II've been on the phone with the web store all day like since 9:00 in the morning or earlier for me but anyways they didn't answer the phone the call was dropped after two and a half hours because I guess Apple just drops calls now they took over a w...
Dear Office of the President. I am writing to formally raise a serious concern regarding a recent and deeply unpleasant experience I had with customer service representative ( Berry Diallo ) and their supervisor (Prince ) both are from Salvador. Duri...
I would like to speak to someone about the terrible customer service I received today. Does anyone know where I can do that?
I’m so frustrated with the Telus. I’ve added a new line and ordered a new phone from the web store and I keep receiving emails telling me to call in and verify security questions in order for them to ship the phone. It’s been 8 days and I call DAILY....
Have been trying to transfer my deceased Mom's mobile account (which includes his line) to my Dad (surviving spouse) after her passing over a year ago ! I've seen all the instructions here so have the correct documents at the ready but have been on h...
Device Care complete (Asurion operates this) is definitely not "complete". When we had to make a claim, the online system is cumbersome and didn't provide a way in which we could complete our claim. We had to contact a representative and also felt th...
I purchased a Europe Travel Pass for my daughter's line. She is traveling for about 60 days. When she was coming up to the end of her first 30 days I attempted to purchase an additional pass but was unable to (the original pass expires July 17). Howe...
Hi there, My husband and I upgraded his phone via the website back in May. We were charged for his old phone but when speaking to someone online (after being told by our Local Telus store to call - they were kind enough to give us a shipping label), ...
This is absolutely ridiculous. I need to return 4 phones via bring it back program, and order 4 new phones. This has taken 4 separate phone calls so far and today alone, i have been online 4.5 hours and counting. Lucky I have the time right now but h...
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