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I wanted to thank Marson from the Telus boutique at Carrefour Laval for his excellent customer service. He was very patient and helpful. I bought a new phone a month ago at the same store and the rep made me feel like i was bothering her. I was a lit...
I ordered my new phone online recently. Currently the name of the account holder is in my mother's name. The account used to have all of our family member's number for a family discount, but only my number is there now as others moved to different se...
Got a call from The "Promotion" team in Telus, offered me a brand new Samsung S25 for only $35 a month. I refused to give my personal information over the phone so they had me go to the Telus store and buy the phone plus plan from there and he said h...
What is going on with Telus Mobility in Comox? My phone can show full bars connected to 5G network but I can’t get any data 90 percent of the time - on Comox Avenue, near my home, in east Courtenay, at Costco etc. Strong signal, zero data. The same t...
I had contacted Telus technical support about cellular connectivity and I was contacted by senior tech support. His name is John. I was told that in a built-up area with one or two multi-floor condo towers (and low-rise to mid-rise density elsewhere)...
I lost my sim card 2 days and got a new one yesterday. I signed into the mytelus app and changed the email since it was my dads before and then began the process of switching the sim. When it came down to the 2FA verification i was given the option t...
Got an email for a Telus promo. Number on the email is 1-833-880-8828. Rep asked me to create a new account and do credit check with Drivers licence, credit card or SIN. Called back from 888-811-2323 Are these legit Telus numbers?
I'm receiving multiple calls per week (sometimes per day) for different people offering me a Telus mobility account or special deal. Are these scam marketing calls or is Telus actually authorising these sales agents?
Hello, we have two pre-paid plans with Telus, both are on the $100/year prepaid plans. Both lines are down all of a sudden. We can not make or receive calls. We have tried rebooting the devices and still nothing. Calls from others go to voicemail. Ca...
Real question … not a complaint.I’ll try to explain this briefly.I have several iOS devices. My iPhone 16 with the latest iOS update, using an eSIM with Telus, works just fine. I have an iPad and allow calls/continuity to/from it … so, I receive call...
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