Hello, we have two pre-paid plans with Telus, both are on the $100/year prepaid plans. Both lines are down all of a sudden. We can not make or receive calls. We have tried rebooting the devices and still nothing. Calls from others go to voicemail. Ca...
Real question … not a complaint.I’ll try to explain this briefly.I have several iOS devices. My iPhone 16 with the latest iOS update, using an eSIM with Telus, works just fine. I have an iPad and allow calls/continuity to/from it … so, I receive call...
It took me at least 4 calls, and 2 hours on hold, to even BEGIN talking to a representative. Then I spent 1 hour and 42 minutes on the phone with her where she was going to offer me $70 CAN-US plan with 150GB of data, and a new Iphone 15 Pro 128GB fo...
I was just recently told about this from someone in a program I am going to take, they didn't specify that I needed a number to sign up for mobility for good after aging out of the system, but the reason I was going to was to get a number because I c...
i havent recieved my sim in the mailbox and i just got an email saying they have started charging me on my account when my sim hasn't even been activated nor recieved. I went inperson and just to get the same sim i was asked to pay for it, what am i ...
Having connection issues with the iphone 16 since i got it and ported my number over from rogers. Had 3 different sim cards. took it to apple to do a hardware test. Antenna is good. They noticed in the last week that there is over 21000 calls in the ...
Hello,I want to raise a concern regarding a recent experience with a Telus door-to-door sales representative.A Telus sales agent visited my residence and offered a promotional deal under which my monthly bill was quoted at $160.00, with activation ch...
I confirmed with Telus last week that my trade in phone was received on June 5, 2025. The member I spoke to gave me an email address ([email protected]) to contact to check the status, along with all the info she had about the phone and trade ...
I just recently got a new samsung phone and was offered a galaxy watch 7 for $0 but had to get a $15 watch plan. I got the watch but I never got a contract agreement. Order #TD2544357. Nothing is showing up in my account either for the watch
Recently was forced to switch to a new plan that is supposed to be the same as my old speed. but when I compare it to new possible plans it says it's 100mps speed not 250. and when I do a speed test with 5 bars of connection I get this when I cont...
