I confirmed with Telus last week that my trade in phone was received on June 5, 2025. The member I spoke to gave me an email address ([email protected]) to contact to check the status, along with all the info she had about the phone and trade ...
I just recently got a new samsung phone and was offered a galaxy watch 7 for $0 but had to get a $15 watch plan. I got the watch but I never got a contract agreement. Order #TD2544357. Nothing is showing up in my account either for the watch
Recently was forced to switch to a new plan that is supposed to be the same as my old speed. but when I compare it to new possible plans it says it's 100mps speed not 250. and when I do a speed test with 5 bars of connection I get this when I cont...
II've been on the phone with the web store all day like since 9:00 in the morning or earlier for me but anyways they didn't answer the phone the call was dropped after two and a half hours because I guess Apple just drops calls now they took over a w...
Dear Office of the President. I am writing to formally raise a serious concern regarding a recent and deeply unpleasant experience I had with customer service representative ( Berry Diallo ) and their supervisor (Prince ) both are from Salvador. Duri...
I would like to speak to someone about the terrible customer service I received today. Does anyone know where I can do that?
I’m so frustrated with the Telus. I’ve added a new line and ordered a new phone from the web store and I keep receiving emails telling me to call in and verify security questions in order for them to ship the phone. It’s been 8 days and I call DAILY....
Have been trying to transfer my deceased Mom's mobile account (which includes his line) to my Dad (surviving spouse) after her passing over a year ago ! I've seen all the instructions here so have the correct documents at the ready but have been on h...
Device Care complete (Asurion operates this) is definitely not "complete". When we had to make a claim, the online system is cumbersome and didn't provide a way in which we could complete our claim. We had to contact a representative and also felt th...
I purchased a Europe Travel Pass for my daughter's line. She is traveling for about 60 days. When she was coming up to the end of her first 30 days I attempted to purchase an additional pass but was unable to (the original pass expires July 17). Howe...
