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Webstore order support

Placed an order for two new iPhone 16 Pro's to open a new account with Telus to come over from another mobile company. Received an alert from Telus that further information is required to complete the order. Have tried phoning many times to either be...

JPNM by Just Moved In
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Loyalty Discount and iPad

Just got my second call about a 40% loyalty discount along with a free iPad. The first time I got this call, I cold stopped it when they wanted me to tell them my email address. I figured they should have that already, and said, you can tell me what ...

MAJ1 by Neighbour
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Resolved! Is this a scam?

I recently recieve a call from 888-519-0122 and he he use a email address . He claim he is from Telus retention. He offer me $35 60G Canada/US and ask me to screen shot iPhone setting->general->about to activate an esim. Is he legit?

Chang by Neighbour
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Phone upgrade

I ordered a new phone/re newed a 2 year contract. I never got a confirmation and the Telus representative said my order was on hold? The credit card company said the payment was approved. Is it on Telus’s end?

Unauthorized Withdrawal

Hi! I posted this last week, as I was directed here to seek assistance for the unauthorized withdrawal of fees from my account. Someone reached out, but then did not respond when I gave them access to my account. Is there anyone able to assist?On Mon...

cant activate netflix

Activated Amazon Prime+ a few months ago and decided to activate Netflix now. When I try via email that was sent it states "It looks like you've already activated. Sign in to start watching all the TV shows and movies you want." If I log into TELUS a...

Cancel a travel roamig package

I am traveling to Africa in a month. I wanted to get organized in advance, so I read about the particular roaming package needed for Zimbabwe/Namibia. I clicked "Get This Package" thinking that I would then be prompted to enter my dates of travel. Un...

Netflix size on Samsung

when I run Netflix through the Telus remote the picture is absolutely huge. Can't see the upper or side menus.Pic seems OK when a movie is selected and played.Resolution is what it should be when I stream Netflix from my laptop. Using the TV controls...

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