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06-24-2013 08:49 PM
Whenever I try and connect to safari on my iphone 4s with telus pay as you go it says "you are not subscribed to a mobile data service". I am paying for data however. Does anyone know how to fix this? There is an FAQ on this about APN settings but I did not change it or do anything to it. When I go in there it says APN- isp.telus.com and gives me the option of putting in a username and password, I am not sure if there is something I am supposed to put in there. Anyways some help with this would be greatly appreciated. Thanks,
shodgins1
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06-25-2013 03:35 PM
There may be something that our tech team needs to tweak. My advice is to call in from your landline to a tech support rep.
Making sure that "The Future Is Friendly"
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09-09-2013 08:16 PM
Just turn off your phone and turn it back on hun. That usually works and if it doesn't work, contact Techical team by dialing 1-877-558-2273. Press option 2 after the Technical assistance or repair prompt.
xXKittyGumDropzXx
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06-25-2013 03:35 PM
There may be something that our tech team needs to tweak. My advice is to call in from your landline to a tech support rep.
Making sure that "The Future Is Friendly"
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09-09-2013 08:16 PM
Just turn off your phone and turn it back on hun. That usually works and if it doesn't work, contact Techical team by dialing 1-877-558-2273. Press option 2 after the Technical assistance or repair prompt.
xXKittyGumDropzXx
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09-09-2013 08:24 PM
Greetings Shodgins1!
Are you having trouble also connecting to applications that use data such as the App Store? Please try the following: Settings>General>Reset>Reset Network Settings. It won't delete anything except for wifi passwords.
Also, is it a TELUS phone you are using or an unlocked phone from a different provider? Feel free to contact us at https://twitter.com/telussupport as well. We can provide in-depth troubleshooting over Twitter.
Thank you.
