so unlocked phones cannot do picture texting. Why....Telus cannot give me an anwer.

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Gina-Gina
Resident
 
Community Manager
Community Manager

What device model do you own? You will have to enter the Picture messaging settings manually.

erins
Neighbour

I'm having the same problem with my unlocked Samsung Galaxy S3.  I manually entered the settings & it doesn't work for pictures only text.

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m_ols
Ambassador

MMS will worked on an unlocked phone. Your phone most likely still has either the default MMS settings or the previous providers settings. To fix it, you'll need to manually enter the MMS settings. This page has the settings that you need: data settings