I have been dealing with an issue that has been insanely circular where I am not getting any resolve. I am on my fifth tech and still no progress; little to no communication. Here's the issue:
How does this make sense? Under what authority does Telus take away my ownership of a device and give it to another simply based on seeing the IMEI register with the employer's SIM card.
How do I escalate this so the right people address this rather than following policy and procedures that can't handle my situation?
Do you still have your receipt for the phone purchase? If so, I would suggest taking it into Telus and having the ownership corrected. If they fail to comply, take them to court over it and file a complaint with the CRTC and BBB. Yeah, filing a complaint with the CRTC is basically useless and the BBB isn't much better, but it's something that might motivate them to resolve this issue.