05-24-2019 05:51 AM
I have been dealing with an issue that has been insanely circular where I am not getting any resolve. I am on my fifth tech and still no progress; little to no communication. Here's the issue:
How does this make sense? Under what authority does Telus take away my ownership of a device and give it to another simply based on seeing the IMEI register with the employer's SIM card.
How do I escalate this so the right people address this rather than following policy and procedures that can't handle my situation?
Solved! Go to Solution.
05-24-2019 08:48 AM
Try to get in touch with someone from the Executive Team. That does sound completely silly that the SIM card decides ownership of a device and is `00% not the case.
05-24-2019 08:48 AM
Try to get in touch with someone from the Executive Team. That does sound completely silly that the SIM card decides ownership of a device and is `00% not the case.
05-24-2019 12:03 PM
I will try this again.
05-24-2019 01:18 PM
Do you still have your receipt for the phone purchase? If so, I would suggest taking it into Telus and having the ownership corrected. If they fail to comply, take them to court over it and file a complaint with the CRTC and BBB. Yeah, filing a complaint with the CRTC is basically useless and the BBB isn't much better, but it's something that might motivate them to resolve this issue.
05-24-2019 09:47 AM
Why not escalate this with your former employer? Seems they are the ones who could most easily correct the issue for you?
05-24-2019 12:02 PM
Unfortunately I did not leave on the best of terms with them.