iPhone 5 unlock from different country.

[BrettSutcliffe4]

Hey I have an iPhone 5 that was on a Telus contract for 3 years and it is now finished a couple months later I cancelled my current plan and went traveling intending to only use wifi, now need a SIM card so how do I unlock my phone without a working sim in Austraila?

[Nighthawk · Accepted solution]

You can only unlock a phone from Telus if you have an active Telus account still. 

http://www.telus.com/en/bc/support/article/unlock-mobile-device

Unlock your mobile device

To be eligible to have your subsidized device unlocked, your current device must have been active on the TELUS network for a minimum of 90 days. There is a one-time fee for unlocking.

If you have purchased your phone outright or do not have an outstanding device balance, you can pay a one-time fee to immediately unlock your device.

Eligibility

Both your device and your account must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.

Device eligibility

• Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
• Device is not flagged as lost or stolen
• For a subsidized device with a Device Balance, if it has been active on the TELUS network for a minimum of 90 days
• For a device purchased outright or without an outstanding Device Balance, no restrictions (the device can be unlocked immediately by paying the applicable fee)

Account eligibility

• For postpaid accounts, the account is active
• For prepaid accounts, there is a credit balance available to cover the unlocking fee
• Your account is associated with the device to be unlocked (TELUS only unlocks the devices upon the customer’s own request)

How to unlock your device

To unlock your device, you need to contact us.

[BrettSutcliffe4]

Okay But it only leads me to a link where I can call Telus? I don't have a working sim so I can't call them. Is there another way to do it

[BrettSutcliffe4]

And what do you mean an active account? My phone hasn't been hooked up to Telus for 4 months does that mean I can't unlock it

[NFtoBC]

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@BrettSutcliffe4 wrote:
And what do you mean an active account? My phone hasn't been hooked up to Telus for 4 months does that mean I can't unlock it

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This supplier has been recommended on another forum.  

[NFtoBC]

There should be a 'Chat' option at the bottom right of the Contact Us page. Likely only active during the hours chat is available.