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Hi, in order to help you, I will need to know which device you're using and which software version you have. Sadly, I don't have a BB device with me but feel free to take a look here http://docs.blackberry.com/en/smartphone_users/deliverables/47561/laf1334696750565.jsp and don't hesitate to search online, using Google. enter your question with your model number and you should be able to find an answer.