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If you bought the phone from a third party seller, and not directly from Telus, there will be nothing Telus can do. If the third party seller you bought the iPhone from originally, purchased it from Telus, and if the seller had the IMEI blacklisted, it should not even work with your non-Telus SIM card. Only the original purchaser of the device can lift that block. If the iPhone was sealed in box and if the eSIM's IMEI was blacklisted, that's a different issue entirely and most likely means the eSIM is not being used at this time.
The iPhone XS that supports dual physical SIM cards was aimed at the Chinese market, and would not be sold here. The non-Chinese iPhone XS will physically NOT be able to use two SIM cards in North America.
Dual SIM in Canada on iPhones is an eSIM and a SIM card. Last I heard, Telus was not selling the iPhone XS with the eSIM+SIM option enabled, yet. That leaves only the SIM card slot left. Even if Telus was offering eSIM, and the phone was locked, Apple states that both plans would have to be with the same carrier.
Are you trying to use the phone with Telus or on another Canadian carrier? Did you put your old SIM card into the new iPhone before the new SIM card?
So why on earth did you buy a phone that you could have obtained here - through a legitimate retailer - from a third party?
Never by "new stuff" from a third party unless you know the reason they are selling it, because usually the reason is that they are up to no good.
The carriers (mostly Bell) have mentioned that there is a lot of stolen new stock since the requirement to sell unlocked phones became a reality.
The bottom line is that no one is going to save you from this mistake.
Why didn't you just go to whatever mobile company you were going to use, get the phone and esim from them and then add your Argentinian SIM card to that phone? One may want to say "hindsight is 20:20" but you should have seen this coming. Sorry for your loss.
Well I have two more options. They seem like a joke, but some parties told me to sell the phone AS IS overseas and the other one was to fill a civil complain at the ministry of justice.
The first option is a joke to keep doing this. Nobody cares.
Based on the information that your Argentinian SIM works in the phone, sell it to a friend in Argentina to recoup your loss, and buy a phone from a Canadian carrier.
You've been given good advice.
Probably the blacklist only extends to Canadian carriers, the phone is likely fine in Argentina. Sell it so someone who is not intending to use it on a Canadian carrier.
You didn't buy a phone from a carrier, you bought it from a scammer. Ask yourself why someone would "give up" $250 on a new phone? Most rational people would not, hence the fact that it was in fact, stolen.
Dissing people on here won't solve your problems. Take the advice and also employ some common sense. Argentina doesn't have scammers? I know they do.
You have the option not to take the advice if that's your preference.
However, telling someone you have a phone that's blacklisted in Canada and doesn't appear to be so in Argentina is not scamming, it is selling with full disclosure, that's different.
As to the existence of black lists, the only problem with the Canadian one is it should be global. Instead, there are regional black lists by various countries. This is to stop the sale of stolen phones.
When you said "shame on you for what you say" that's dissing someone.
People are trying to help you find a way out of an unfortunate mistake. The solution of selling the blacklisted phone in Argentina if it works there and getting a new one here is your best option.
A lot of people might wonder why you have to maintain an Argentinian SIM card in Canada, how can that not be expensive?
Yep. Totallly. Hurrah for the scammer. Let’s keep selling this and committing fraud. That’s what insurances are for right?
It is always 'Buyer beware' when making a purchase from a third party. I doubt insurance would cover this. As for supporting the Scammer - YOU did, by making the purchase. If folks didn't buy from these people, thinking they're getting a better deal than from legitimate sources, they would cease to exist. Telus, and other carriers blacklist stolen phones to make them less attractive to thieves.
One of the reasons I only sell / give used phones to friends is I can offer them the comfort of a personal warranty.
Knowing this I’d never, ever buy from a carrier. Straight from Apple.
You can, but often the carriers offer a discount on the phone not available when buying direct from Apple. I'm also not sure why you are blaming the carriers for the behaviour of the scammer.
Shame on you and the way you talk.
I'm not sure what you expected by coming here to this community of customers. There is nothing we can do but offer advice, as we have no connection to Telus, other than being customers. If you choose not to accept the advice, that is indeed your choice
I’m not “dicing” anyone. I’m speaking facts, reality and saying the things the way there are. I have more than 50 files backing my case but it’s not enough for anyone. People will continue doing this no matter what because of negligence, not just only by the customer, but specially from the carriers and organizations involved.
You were given advice as to how to proceed with a police report. If you have all this information on this criminal, it should be a slam dunk. You, of course, need to provide the evidence, including the stolen property now in your possession to the police so they can proceed.
... at the same time I need a Canadian phone number.
If all you need is a Canadian number to receive phone calls, I suggest a VoIP service which can forward incoming calls to your Argentinian number. Cost as low as $0.85 per month plus $0.005 per minute incoming.
You keep saying 'YOU.'
None of the participants in this conversation has any relationship to Telus other than being a customer. You can send all the information to us you want, but WE can't do anything with it. It is not whether we care or not; it is that we have no ability to do anything.
You are barking up the wrong tree. No one here can do anything for you. We are not Telus emloyees.
That's good that you can use WiFi Calling - it might interest you to know that Telus does not allow WiFi calling on their sim cards outside of Canada. Their stated reasons (none of which make sense) are annoying but the fact remains, Rogers, Freedom, and some others allow WiFi calling outside of Canada and Telus/Bell do not.
I don't buy phones other than from Apple direct. I don't buy used stuff from people like that, so I doubt I'm going to get scammed that way. It isn't that I don't care, it is that there's nothing I can do, I don't work for Telus and even if I did, from their perspective, I doubt making phones work that had been blacklisted would do anything to help the cause.
I don't like things like this going on, but really it isn't something I have to deal with.
What is the alternative? The only reason that phone doesn't work is that it wasn't paid for.
You bought a phone from someone who didn't own it free and clear. The same thing is true of cars, houses, and a lot of other things...if you pay someone who doesn't own them there's trouble.
If you happened to buy a stereo that was stolen, it would probably work. However, with something like a mobile phone, they can remotely disable it which they can and should do.