The email account icon on my torch 2 does not open,what can I do?

[Temmytayor]

The email account icon on my torch 2 does not open,what can I do?

[Artemis]

Hi, we answered in the other thread you made.

But 1st thing to try is 

Turn off WiFi and remove battery(while the phone is still on)

Give it 1-2 mins and power back and test it.

Any difference?