02-18-2019 04:32 PM
Solved! Go to Solution.
02-22-2019 09:49 AM
If pick it up in store yes the current trade-in value can be applied against a case, wireless charger or the upfront cost of the device which if you are going on the BIB program you shouldn't need to worry about as the device would be $0.
I've added the link to the trade-in program below if you want to get a rough idea of the value of your device.
02-20-2019 11:57 AM
This is one of the many ways to push the few remaining customers away from the retail side of Telus to use the online store for everything you need.
02-20-2019 05:13 PM
02-21-2019 10:46 AM
The Note 9 should be $0 in store with the BIB program on a Platinum Plan as well, however in store you will be charged the $35 connection fee that they waive online.
If the store is getting a different price when they go to try to process the transaction have them check the BIB program bulletin as there is an offer code that has to be put in to bring the device down to $0 in store.
02-21-2019 11:00 AM - last edited on 02-21-2019 11:09 AM by Tai
02-21-2019 11:16 AM
I work for a dealer store and there is a bonus amount TELUS is putting on the Note 9 and Mate 20 Pro when you do the Bring it Back program so in the activation system we have to put a code in to activate that bonus amount, as long as the store puts in the code it should take it down to $0 in store as well minus having to pay the taxes upfront on the BIB amount.
For the $35 connection fee any transactions that happen in store or over the phone TELUS charges on the next bill where it is waived online. However online you are having to wait for the device to be shipped, as well as if you had you're old device and wanted to trade it in towards accessories or bringing down the up front cost of the device without the BIB program we are able to do in stores that are unable to do online as well.
02-21-2019 01:25 PM
Thanks CJR. That's what I was looking for. So if I bring my old device (s6), they'll give me credit I can use towards a case or whatever? I'm ok with the activation fee but not with the higher device charge. Since you've said it's not an issue, do the store.
@CJR wrote:I work for a dealer store and there is a bonus amount TELUS is putting on the Note 9 and Mate 20 Pro when you do the Bring it Back program so in the activation system we have to put a code in to activate that bonus amount, as long as the store puts in the code it should take it down to $0 in store as well minus having to pay the taxes upfront on the BIB amount.
For the $35 connection fee any transactions that happen in store or over the phone TELUS charges on the next bill where it is waived online. However online you are having to wait for the device to be shipped, as well as if you had you're old device and wanted to trade it in towards accessories or bringing down the up front cost of the device without the BIB program we are able to do in stores that are unable to do online as well.
02-22-2019 09:49 AM
If pick it up in store yes the current trade-in value can be applied against a case, wireless charger or the upfront cost of the device which if you are going on the BIB program you shouldn't need to worry about as the device would be $0.
I've added the link to the trade-in program below if you want to get a rough idea of the value of your device.
02-22-2019 11:08 AM
Again CJR. It's been hard to get the information I've been looking for but you've answered my concerns.