Telus hasn't sent out 10.2.1.3175 to BB10 devices?

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Good Samaritan

Seems that most other Canadian carriers have pushed out this update, but not Telus. Any reason? Is it coming soon?

 

See the following thread:

 

http://forums.crackberry.com/blackberry-z10-f254/why-telus-not-sending-out-10-2-1-3175-a-934742/

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Moderator
Moderator

Hi there Mh,

 

The update is already out. Check the http://www.telus.com/en/bc/get-help/mobility/devices/software-updates/support.do?topic=&subtopic The software will be pushed to devices in waves over time.

 

Cheers! Robot Happy

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Good Samaritan

Dimo,

 

Thanks for your reply. However, I checked that page and I don't see .3175 listed anywhere.

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Guardian
@mh1983, the link to CB you posted shows someone getting the update from TELUS in Quebec. It's likely a case of rolling out the update in phases and it hasn't reached your location yet. My wife's Z10 doesn't have it yet. So yes, it's coming soon!
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Moderator
Moderator

Thanks @xray !  @mh1983 Software release 10.2.1.2941 = OS version 10.2.1.3175. Robot LOL

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Guardian
I didn't know that release 10.2.1.2941 = version 10.2.1.3175

That explains why my wife's Z10 is on release 10.2.1.2102 as I didn't think she was 2 releases behind.
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Friendly Neighbour

So it's supposedly Day 6 for this release and neither I, nor anyone else I know, nor apparently the majority of Telus users posting on CrackBerry, have received the update for OS 10.2.1.3175, aka Software Release 10.2.1.2941. 

 

I have two Z30s and three Z10s and none show the update yet when I check manually. (Just in case it mattered, all devices have been reset as well, to no avail.)

 

Maybe I've been spoiled by always getting past BB10 updates on Day 1. But isn't a week later a tad ridiculous? How gradual does Telus need a rollout to be, especially considering the relatively low number of BB10 users?

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TELUS Employee
TELUS Employee

Hi, another trick is to go on Blackberry's page and get it from there. http://ca.blackberry.com/software/smartphones/blackberry-10-os.html?IID=ca:bb:desktop:homepage:May20...

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Resident

I have tried all the options listed here... but to no avail

 

1) I went to the Telus page, found the BBZ30 link, clicked it, it shot me over to Blackberry's site and i followed the links but no success

2) tried the OTA solution on my phone... no luck.. Been trying everyday since the announcement at least 5 times a day (yes i really want this...)

3) Tried the Blackberry Link software, no dice

4) Tried the Blackberry link in this forum using the web update feature.. still no luck...

 

It Telsu is really "phasing" this out... Can i get a plan of when you will do Vancouver area? Can i bring my phone to store and will they do it in the store?

 

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Friendly Neighbour

I also try all the options above.. no luck.. everyday.. I am in Montreal, still nothing..

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Guardian
My number came up, got my update today!
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Moderator
Moderator

Hi, other users reported that they were able to update their Rim devices, let us know later if you're able to complete it.