I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...
Hi - I have a Samsung J3 (2018). Whenever anyone sends me a text with a picture, I get notified that I have a text with the download arrow. When I press the download arrow I get the message "Failed to download attachment from multimedia message. Try ...
Good day everyone: I see that we can return old phones and tablets to Telus (factory reset) but we also have a couple of laptops. Will these be accepted as well or should we just take everything to the near by Staples store? Thank you for your time.
Last December 20, 2024 i got a called from a Telus agent, at that time I was with rogers for my mobility plans. My Home security was with telus but my internet and cable was with eastlink.ca, the agent was so pushy and offered me a deal to switch fro...
I have 4 complaints with Telus. Telus should have shipped a new cell phone in Nov. 2024. It never arrived at my home. I talked 4 times with different staff and Telus never called me back. I don't need this "new cell phone" but they continue to send m...
Please can any staff member reach out I don't know what to do.... I placed an order and have yet to receive any updates. Tracking is stuck on order placed. It's frustrating because webstore says fast shipping. I can't seem to get ahold of anyone when...
Tried signing on for 3 cell lines. But after couple weeks sim cards never showed up, so gave up and called Telus to cancel sign up... Long story short - over a period of time I have spent 8 hours talking to the folks in Guatemala City or wherever it ...
Does anyone know what I can do to get the Webstore to process my returned phone? I have made multiple calls to them. Every time I call. I’m being told something different. They have had my returned phone now for over three weeks. It is extremely frus...
Hi. I bought five cellphones on Dec.15.2024. Then, on Dec.27.2024, I did an online application for the Telus Price Match Guarantee. At the present time, only one cellphone had the price adjusted, but the others no. I have not received any news, nor t...
I got an iPhone 16 on a Nov 23 with EPP plan and service. On Black friday Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given .I already submitted the form on the black friday and yesterday...
This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.
