Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
810 PostsLatest topics in Mobility
Disney+ Unable to redeem the promo "Redeem 24 months of Disney+ on us"
Hi, after logging into my account I can see the promo "Redeem 24 months of Disney+ on us", which is the Disney+ standard plan. After selecting "Add now" it still shows the monthly price as $12.99 plus tax. Can you please help me with this?
Resolved! can't activate disney plus subscription
I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...
Anyone else w/ reception issues across the city? About to complain to CRTC
I have 21 business lines with users spread across the GTA. 7 out of 21 have serious reception issues that only occur on their TELUS devices (some have their own personal phones with other carriers with NO issues at the same location). Calls drop, pho...
Service Difficulties
Here’s my experience:Have an order on its way now in transit.Spent 8 hours on the phone over 3 days trying to get a device change on the order before it was shipped.Was transferred multiple times to multiple teams and agents with a promise of “a mess...
Missing ultimate accessory package with new purchase of new device
Anyone else receive a new device that was also supposed to receive the AXS ultimate accessory package? I ordered two new S24 Ultras and the promotion was to include accessory package. Neither device received the accessories.
I am abroad and I want to remove Easy Roam
The solution listed on your website doesn’t work. There is no way to disable easy roam on the My Telus app. i am getting charged 16$ because 1 iMessage automatically sent as a sms. Its got to be the worst feature that exists… im in a country that sel...
Telus is trying to scam me
I made a Telus account about a year or 2 ago and now Telus is trying to send me to general credit services for making another account at during that time that I left unpaid and that doesn’t make sense because I don’t even recall making such account l...
Price match
I submitted a price match for my phone as I paid $42 a month when i got my new device and plan and the price went down to $30 within the 30 days, is there any way to see the status of my request? Thanks!
Apple Watch cellular plan fails to activate on Koodo and Telus
Hello, I received an Apple Watch Series 10 (GPS + Cellular) that was purchased directly from Apple Store as a gift during Christmas. Since then, I've been unable to activate the cellular plan through the Apple Watch app despite multiple calls with bo...
Resolved! Lodging a complaint with Telus Managmeent
How can I file a written complaint gainst Telus
