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Phone orders
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10-24-2022 05:31 PM
Is anyone else still waiting for their iphone? Cause i am and still have yet to receive any email updates about shipping or anything.
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10-26-2022 07:52 PM
@JaBlake Have you received your order number yet?
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10-26-2022 07:54 PM
No I have not, I haven’t received anything in regards to the order and this order was made on oct 13th.
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10-27-2022 02:36 PM
@JaBlake I sent you a PM!
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10-27-2022 11:17 AM
I ordered a S 22 Ultra 4 weeks ago I got the order confirmation but that's it nothing since. So much for 3 to 5 business days. Last time I order online.
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10-27-2022 02:37 PM
@Amethystneon You can check the status of your order through our status tracker: https://www.telus.com/en/support/article/check-mobility-order-status
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10-27-2022 04:08 PM
Thanks but I've been checking the status every few days and no change. I finally phoned them today and apparently there was some sort of error on their end and didn't contact me about it because it's all automated. So they refunded me and said to reorder. If I didn't call nothing would have been done. Pretty stupid system if you ask me.
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11-16-2022 01:52 PM
This is my issue too, I ordered in-store paid for an iPhone 14 pro max which was sold out I’m-store so it was gonna be shipped to my home address but I never got any email confirmation or mobility order on it. It’s been a week and still nothing. Should I cal 611?
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11-16-2022 02:00 PM
This is what happen to me the iPhone 14 pro was sold out in-store so I had to order thru them shipping it to my home address but never got an email confirmation or tracking # about the phone. I check mobility orders and it states nothing has been ordered in the past 3 month. I only got the contract email. It’s been almost 7 days and still nothing. Should I call 611?
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11-25-2022 02:58 PM
I'm experiencing the same thing. I went to the store yesterday and they said there's no schedule for shipping yet.
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11-25-2022 06:47 PM
I just recieved my Iphone 14 pro max today. I originally ordered it on Nov 2nd. During the wait, I received 2 of the vague automated emails from telus informing me that they were out of stock and my wait time would be extended. I assumed I would receive my device around christmas lol. Anybody out there who is feeling anxious about the wait times, I ordered the 2nd Nov, and was sent the shipping label on the 25th of Nov. Trust the process.
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11-25-2022 06:51 PM
The shipping label was sent to me yesterday and it came from Calgary, It was sent and to be delivered same day yesterday in Gatineau Quebec. The shipment was delayed by Canada post by one day and I received it today. The model is a 128Gb Black Pmax
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11-25-2022 06:53 PM
I also had the same order issue mentioned above, had I not read this thread and called the webstore on Nov 2nd, I would have had an earlier shipping date. For some reason the initial purchase is janky.
