People’s delayed iPad Pro 4th gen

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Hello @Laurenz

I agree with you. Spoke to a Telus Rep on the phone this morning which says they never had any in stock and all of the orders are set to apple at once. So it takes 6/8 weeks for Telus to get more in stock from Apple. Now again anything they say or any Rep says? I take with a grain of salt unless they can show some sort of document saying it. Every Rep including Brandon gives a different story on how this is handled or works. So no actual way of knowing who's telling the truth or what the truth is. Sad isn't it?.

I contacted some Apple stores and they have in stock but only let you buy it outright. It sucks but If no communication or device comes in by the end of this week or next? I'll be cancelling the order. I don't want too but if others have stock? Might as well.
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Connector
I also spoke with a rep this morning. He said that they received the shipment and is just now waiting for the carrier to pick it up for shipping to customers. He also told me 3-5 business days from today, confidently adding, is when I should be getting the device. He literally said this week "for sure." I guess I just have to wait and see!
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Hello @zosvan17

Do a live chat or call tomorrow and see there will be a different outcome to this. I even did a live chat around 5 on purpose and they said 6-8 weeks.

We shall see but I wouldn't be getting my hopes up unless all reps say the same / website changes and also we get a shipment notification
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Hello @zosvan17

Wednesday night and no change. Spoke to over 7 reps and none of them said they had stock and are ready to ship out. Most saying it will take 6-8 weeks and that telus has none. I even spoke to a manager this morning which apperantly contacted warehouse and got told they won't get any in for a while.

So I'm slowly giving up on Telus.
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Connector

I was speaking to a Bell rep and they said that they also have no iPad Pros 12.9 in stock (only 11) and that there is a global shortage. So while I'm not particularly happy with Telus, I think we would be in the same boat with most carriers of this device. The quickest way would be directly through Apple, but I've waited too long now to start over.

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Hello @Wynn

Bell at Eaton's center / Scarborough Town Centre have limited quantities. ( Bell had 4 as of yesterday at Eaton's center). So store do have but not all.

Yes it is a global shortage BUT Telus shouldn't say " In stock". Bell shows "Currently not available online check store for stock".

Telus seems to be munipilating people to think they have stock but then show 6-8 week wait. Which isn't right. This is something many at Telus ( managers and reps) agree but only the head office can change this. I got told today no one is working at the webstore department and thus why we aren't getting any replies to the emails we send. Which makes sense.

Just a bit more communication would be better that's all. A weekly or semi month email to let us know what's happening
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Connector
Yeah. I spoke with them yesterday. They said that they did, indeed, get a shipment in on the 6th, but they were fulfilling them based on who ordered first. I ordered June 12 and apparently I wasn't one of the lucky ones. They offered to put a rush on my order since apparently they are getting another shipment in on the 27th. I told them to cancel my order. I ended up just purchasing a used 3rd gen locally. I'm not going to wait anymore and I need one for work so I'm ok with the 3rd gen. I wish everyone good luck at this point.
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Hello @zosvan17

Weird I was told by 2 managers which apperantly spoke to the warehouse and they said they didn't get anything in and have no idea when Apple will send them. Whatever the case may be? Seems like so many miscommunication is happening here. If it's the case that we have to wait another almost month? Then might as well go straight to Apple. Telus should have ordered more then what was ordered at the time so they could fill all the orders. Oh well.

I'm glad you got a 3rd Gen and enjoying it! Thanks for the information I have provided!
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Hey guys.

So I got this email from this just about 5 minutes ago. I had a manager get in touch with them and I got this response.

“ Hello D,

We apologize that the Apple iPad Pro 12.9" (4th generation) - Space Grey will arrive later than anticipated due to logistic constraints.

In TELUS, we strive to provide the best customer experience for your mobility products and have them shipped out on the promised timeframe. However, there are instances when an item may be out of stock until the fulfillment process. This can be due to damaged items, high volume of orders, etc.

Note that we are offering multiple of devices online and reasons for the delays may vary. As much as we want to ship out devices after your order is placed, we do run out of stocks of your desired device. Rest assured, we always make sure to try and get stocks ready for you. In the event that an item is in backorder, we will send you your order once the device is available in our warehouse.

If your device is discontinued on the other hand, it may be due to the manufacturer’s decision. If you did purchased a discontinued device, we will offer you the next best device available as an alternative (if any) or we can have the order cancelled so you can place a new order for the handset you prefer.

We regret that you were affected by stocks constraints and hope your future experience with TELUS will be great ones.

Regards,

G
TELUS Webstore
TELUS Customer Solutions
Member of the TELUS team
The future is friendly®“
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Connector
Another update, as of this morning my iPad has been shipped. I received the shipping email late last night.

Hope everyone else hears something soon!
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Organizer

Yes...I'm very disappointed that this was ordered June 8th and told 7-14 days to receive it. No email on any delays just still waiting. iPad Pro11" model looks to still not be available. Not as disappointed at the delay but very disappointed at the communication or lack there of. At this point I could have made other arangements if the delay was going to go on this long. 

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Hello @amylynn74

Nice! It seems Telus only got a limiter amount in for only the orders done in May. So I'm taking it whomever ordered in June? Will get it end of July - August..

Enjoy!
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Hello @Actionjax

Yeah the email I showcased above? Seems to be just a generic one. I found the same email without the " iPad pro" name online but with the" iPhone" name instead.

I emailed back and no response. You would think Telus a Canada telecommunications company would do better to handle concerns and emails from customers right? There is no way they have" limited" staff anymore as many have been working form home or their offices.

Lazyness on their part and shows lack of transparency and communication to customers.
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Connector

Just sent another email to the web store asking for any info on my order. I ordered my iPad on June 2nd, really hoping I get mine shipped soon. We will see in a week's time when they respond. 🙄

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Hello @Wynn

Hopefully they do respond. Kinda funny how they have this " online" team yet they can not respond.

I also find it funny how Rogers has the same thing and they respond. Also have a forum which actual Rogers reps work on and they help you if you need help on the forums.

Telus? They are out of touch. Lets see if this week / next week we get some news. I have given up to be honest.
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Neighbour

June 2nd and still no shipment email? Yikes! I ordered the space grey IPad Pro 11" on June 24th & I've only gotten an email confirming that my order was received and approved. Judging by how long it's taking everyone else to get their orders (who placed their orders earlier than I did) I'm assuming that I'll get mine by late August/ early September at the earliest. It's annoying to have to wait so long but I'm alright since I'll be using it for school this year and my classes won't start until early September anyway! Again it's just annoying to have to wait sooo long but I knew what I was getting into. I placed my order despite seeing that I'd have to wait 6-8 weeks to actually get it. I'm at week 3 in terms of waiting so I have at least 5 more weeks to go before I can call & complain! I hope you all get your orders soon, I keep checking back here every few days to see if those of you who placed your orders before me are getting any shipment confirmations! I'll check back in a week lol 

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Connector
When did u order yours because I ordered mine around the 7th of June so if we ordered it around the same time frame then we should get ours relatively the same week or so I hope u see this because it’s been 5 weeks if I cancel my order now I might as well have just waited 5 weeks for nothing best regards
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Friendly Neighbour
I ordered May 21, 2020 and no updates yet....
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Hello @Momonkey76

I foresee us getting them at the end of this month or end of Aug at this point. When I ordered mine ok the 24th via Telus? I checked out Apple ( same model and all) and their website showed 3-4 weeks ( July 15th- Aug 5th delivery. So it seems like it would be the same time for us. I heard Telus is getting 2 batches in July so who knows if that’s true.

View solution in original post

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Neighbour

Wow you're still waiting for your order from May? If they haven't even finished delivering all of the May orders then I imagine that it'll be at least a month before they can start working on the June orders! Hopefully you get your shipment confirmation soon. 

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Ambassador
Hey guys!

It seems to be a issue with Rogers too. Checked their forums and one person is still waiting for their ipad 11.

So hopefully it comes soon but I can't wait much longer lol.
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Friendly Neighbour

Yes, still patiently waiting.... May 21, 2020.... it’s now been 8 weeks + 1 day.  I did see a post someone who ordered May 15th got a shipping confirmation.  

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Connector

Any update @Momonkey76 ? I've just resent my previous email asking about updates on my order because I sent it a week ago, and no response. 😞 The lack of communication from Telus is driving me nuts.

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Hello @Wynn

I complained online and tempted to contact the BBB And CRTC regarding the lack of unethical and awful work on how Telus so calls contacts their customers. They haven't emailed anyone back regarding this matter nor made any effort. The ONLY TIME I got the email? Was because I called into Telus and a manager thankfully got them to email me but it's a generic email which they also use for the iPhone launches. So it's getting ridiculous. Apple has made effort. Rogers ROGERS has made effort on their online forums and also now contacting them via email. I know this we I also am on those forums too ( and help out).

I know the pandemic has put a dent into things but let's be real. Telus sure seems to be making some awful excuses. You're telling me their online team can't handle to respond to emails from customers? I have spoken to a few Telus reps which tell me that their call centres are going back to how it was before and some are working from home. So it's a excuse.
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Connector
I’m giving them one more week to respond and if I get nothing, I’m calling to cancel my order and close my account with them. It’s sad because I’ve been with Telus for about 13 years, but it’s going on 2 months since I’ve ordered and they’ve only sent one generic email. Also sounds a lot like different reps are saying different things. As a loyal customer I feel like I’ve been forgotten about, so I’m ready to move on at this point.
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I recorded 3 conversations with 3 different reps including also 2 live chats. All 5 of them give different answers to when it's coming / what's happening and also their own inputs. I even played then for a manager and she was shocked on how reps have little knowledge yet they say so much without knowing.. Very nice manager I have to say.

It's ridiculous to say that a telecommunications company can not commit to communication properly right.. I get it Apple is having issues with the manufacturing of the tablets and shipments BUT Telus should be sending out weekly or biweekly emails to the ones who ordered those tablets. Especially replying back to the emails too.
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Friendly Neighbour
9 weeks tomorrow and still waiting at confirmed.
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Ambassador
Hello @Momonkey76

Jesus. That's ridiculous. No other email other then the first confirmation?.

So I contacted Apple and they said anyone who order early June with them? Got them already and those are the same units as Telus is offering.

So Apple can supply then faster to their customers but Telus is having difficulties. Their 6-8 week is just based on what they get told BUT they shouldn't be offering the tablet if they is almost 2-3 months wait time.

I wonder why no Telus Rep can shine light regarding the no communication... @BrandonT can you explain? It's ending of July so there isn't any excuse at this point of " not many are working". If that's true, why just make it clear on their website that no one will get into contact with you. I walked passed the Telus building downtown Toronto which has the call center and I can assure you that building was busy and I even asked a couple of them outside and they said and I quote " most are coming back to work or work from home. There are only a few which aren't working".
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Friendly Neighbour
Yikes I just read through the 2 pages of comments. I have received the “would you still like to wait emails”. I actually called for the first time tonight to get an update. The person I spoke seemed surprised at the wait time as well. He checked with the web store and they can still see it is still at confirmed.

I try to be realistic and patient - eagerly bonkers waiting at times lol. It’s a pandemic - we just went to stage 3 opening. There’s not a staples or Best Buy I found that has stock of these. The Telus stores aren’t getting them. We are at the mercy of a global supply chain. In a world where everyone just went to working remote and workforces scrambling to get resources out to staff to facilitate work or teachers and students needing to support a learning environment type equipment - every resource is tapped.

Don’t cancel your order, don’t yell at people who really are at there wits end trying to just be helpful. Calling the BBB is not okay.

In this case the squeaky wheel is not going to get the grease. Be kind, be patient, where a mask in public - unless you think the world is flat and masks are infringing on your human rights then goodly k rolling the dice.
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Connector
Moral of the story is if everyone just stayed home we all would of gotten our devices already. Thanks America 🙂 and honestly I’ve waited too long to cancel now we are basically on the palm of their hands when it comes to this and all I’m saying is when I get this device and there are issues with it someone’s gonna get hit with the tablet.