OK I'm trying to be patient

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013princess013
Connector

I'm really trying to wake up someone, in the last reach help. Received phone 22 days ago. I need a new phone because I can't get anyone to help me. Message says    ...Emergency call

                                                                                          ...No Sims (sims was working fine and is place in the right

                                                                                              position, It's faster if I order a new one  

So I would like it if you can send me a brand new phone any colour but the same make and not a second hand. It was 48hrs when I received my phone, but nobody wants to reply so with the other *New* Phone my problem won't be an issue anymore.

Please send a shipping bag so I can send you back my damage phone.

 

Model:sm-g900w8 1c 649e-smg900t

imei: 362308061760949 

16GB

email me when sent pls?  nancynewton6@gmail.com   

Thanks

Ms Nancy Newton

PS 

Can you send this before you get to 30 days I still have 8 days and I really rather start off from the beginning .


Accepted Solutions
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Dark_Knight
Rockstar

@013princess013 Did you order the phone online or in the store? If online, you will need to call their customer care team. Contact info here: www.telus.com/contactus

 

If you bought the phone from a store, you will need to visit a product care centre. 

iPhone power user

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Most Helpful
Dark_Knight
Rockstar

@013princess013 Did you order the phone online or in the store? If online, you will need to call their customer care team. Contact info here: www.telus.com/contactus

 

If you bought the phone from a store, you will need to visit a product care centre. 

iPhone power user

View solution in original post

Nighthawk
Community Power User
Community Power User

Why not try the obvious first thing most responsible people will do. PHONE IN. Next obvious step if that's too hard is go to your local Telus store. Phoning in will typically cover everything. This is a general web forum that can help with some issues but not a defective phone. 

 

No one will email you back from here. They can't verify who you are which is why you phone in.


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013princess013
Connector

Hi, I did order the phone with your company and i expect it if you would send me another phone instead of waiting . It's not my fault that my phone does't work. I'm paying for the device. 

I have two choices ...New sims or new phone,I'd rather have a new phone because it might be other stuff.

Can you send me a new phone it's only been 22 days.

 

Ya it is better to get a new phone and start new it is a 30 day guarantee so i'm going to us your contract promise today I request to receive a new phone. This is my final request.

 

Thank you very much,

Ms Nancy Newton  PS: I'll take any colour, I just need a phone that work it's been 3 days i had no phone and besides that i have no house phone!!!

Can you rush my request. It's important!

 

 

Send me a mail bag or what you usually send back items in and I'll send everything back.

NFtoBC
Community Power User
Community Power User
@013princess013
You do realize none of the folk replying to you are Telus employees? This is a discussion space where users of Telus services can share ideas, thoughts and solutions. Customer service issues such as you are requesting need to be done through the methods listed in the 'Contact Us' selection at the bottom of the Telus.com page.
Please try there. You will have more success.
NFtoBC
If you find a post useful, please give the author a "Like"
xray
Guardian
@013princess013 you have been advised by several responses on your many threads to call TELUS customer service to activate your phone. I have yet see you respond as you why you haven't done so.
SuperFred
Moderator
Moderator

Hello 013princess013, our friends here are correct, you'll need to take your mobile device into a TELUS store or call one the tech support agent. You can also reach out to TELUSsupport on Facebook or Twitter if you need online support. Only a TELUS agent will be able to access your account in order to assist you.