New phone and I'm unable to receive picture messages - Blackberry Q10

[PictureMessage]

I purchased the Blackberry q10 last night and since I got it I haven't been able to receive picture messages. I've been able to send them fine, but when someone sends me one I never get it.

[Ginnungagap · Accepted solution]

Greetings PictureMessage!

Does the person sending the MMS to you receive any sort of error message? Are you able to send an MMS message from your phone to its own number without issue?

[Ginnungagap · Accepted solution]

Greetings PictureMessage!

Does the person sending the MMS to you receive any sort of error message? Are you able to send an MMS message from your phone to its own number without issue?

[kmey]

Did you figure it out? I just bought the same phone today and am having the same issue.

[Pamely · Accepted solution]

Try to make sure to have wifi off, sometimes phone gets confused with that.. 🙂