New phone and I'm unable to receive picture messages - Blackberry Q10

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Highlighted
Resident

I purchased the Blackberry q10 last night and since I got it I haven't been able to receive picture messages. I've been able to send them fine, but when someone sends me one I never get it.


Accepted Solutions
Highlighted
Most Helpful
Ambassador

Greetings PictureMessage!

 

Does the person sending the MMS to you receive any sort of error message? Are you able to send an MMS message from your phone to its own number without issue?

View solution in original post

Highlighted
Most Helpful
Ambassador
Try to make sure to have wifi off, sometimes phone gets confused with that.. 🙂

View solution in original post


All Replies
Highlighted
Most Helpful
Ambassador

Greetings PictureMessage!

 

Does the person sending the MMS to you receive any sort of error message? Are you able to send an MMS message from your phone to its own number without issue?

View solution in original post

Resident
Did you figure it out? I just bought the same phone today and am having the same issue.
Highlighted
Most Helpful
Ambassador
Try to make sure to have wifi off, sometimes phone gets confused with that.. 🙂

View solution in original post