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Mobile Data (LTE) Issues on Galaxy S6 Edge.

CelestialMark
Just Moved In

I have a Galaxy S6 Edge and I have issues with the mobile data. Every few minutes the data connection will just hang and stay stuck for anywhere from a few seconds to over 30. Usual scenario is progress bar on web page will just stop, but effects any app that uses data. Phone appears to switch back and forth from LTE to LTE+ then data restarts. Appear to have a good signal. I have read a few posts on different forms mentioning similar issues. Anyone else with this issue? Tried Factory reset and using phone with base apps, but it made no difference. If I lock the phone to 4g, connection is more stable but that isn't really a solution. Trying to ascertain if I have a faulty phone.

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

The S6 has connection issues, including data connections due to a new antenna design. There is already an existing discussion on this here > http://forum.telus.com/thread/54164/category/Phones_Mobile_Devices/board/mobility-devices/galaxy-s6-...


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2 REPLIES 2

Nighthawk
Community Power User
Community Power User

The S6 has connection issues, including data connections due to a new antenna design. There is already an existing discussion on this here > http://forum.telus.com/thread/54164/category/Phones_Mobile_Devices/board/mobility-devices/galaxy-s6-...


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

CelestialMark
Just Moved In

Interesting. I did read that thread however I am not experiencing any call or text issues. Just seems to be LTE Data. It's unfortunate if it does come down to the antenna and its not correctable with software as it means I'm stuck with a phone for 2 years that doesn't work properly. That being the case it will probably be my last Samsung phone. Its a shame as it is otherwise a good phone.