Lower Complaints?

[xl]

There's always complaints about any businesses.  But have a look at this chart that came out this week.  Telus complaints are so low compared to the other major and minor carriers!  Is it Koodo or Kudo's???

Provider Accepted complaints in 2013-14 Percentage of all complaints Change from last year

Bell Canada	3,651	32.20%	-6.60%
Rogers Communications Inc.	2,379	20.98%	-37.40%
Fido (Rogers)	905	7.98%	-9.30%
Virgin Mobile Canada (Bell)	815	7.19%	5%
Telus	653	5.76%	-26%
Wind Mobile	510	4.50%	-19.70%
Videotron	294	2.59%	1%
Comwave	179	1.58%	-36.50%
Koodo (Telus)	172	1.52%	-13.60%
Bell Aliant	160	1.41%	-1.20%

http://www.theglobeandmail.com/report-on-business/canadas-ombudsman-reports-drop-in-telecom-complain...

[xray]

From the same article, the per subscriber comparison:

BCE had 251 complaints per million customers

Rogers had 259 complaints per million

TELUS had 66 complaints per million subscribers

Draw your own conclusions.

[Dimo-X]

I like those numbers! lol 

[NFtoBC]

To achieve a 26% reduction in complaints when you already are as low as 66/ million is a stellar achievement!

[nasty]

Snippet from Telus mailing

CCTS (Commissioner for Complaints for Telecommunications Services) report, TELUS had the fewest complaints of Canada's major national telecommunications companies. For three consecutive years, TELUS complaints have steadily decreased for a total reduction of 53%. Even with over 11 million customer connections, TELUS had only 653 complaints.
For every 1 complaint TELUS received,
Rogers received 3.6 and Bell received 5.6 complaints.

[xray]

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@NFtoBC wrote:

To achieve a 26% reduction in complaints when you already are as low as 66/ million is a stellar achievement!

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Actually from a mathematical perspective it's easier. Consider a hypothetical situation of 2 complaints. There just has to be 1 less complaint to get a 50% improvement.

I know what you meant though. TELUS could easily have sat on their considerable lead over Bell and Rogers instead of going for more improvement.

[NFtoBC]

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@xray wrote:

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@NFtoBC wrote:

To achieve a 26% reduction in complaints when you already are as low as 66/ million is a stellar achievement!

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Actually from a mathematical perspective it's easier. Consider a hypothetical situation of 2 complaints. There just has to be 1 less complaint to get a 50% improvement.

I know what you meant though. TELUS could easily have sat on their considerable lead over Bell and Rogers instead of going for more improvement.

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Yes, but from a human endeavour perspective, it gets far more difficult to achieve the final few percentage points. If it were easy, we'd all be non-smokers with a BMI of 25, based on the efforts of the Cancer and Diabetes societies.