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If i buy a device off my friend and use it do i have to pay off the balance of my old phone

Andrew1384
Organizer
If i am buy a device off my criebd do i have to pay off the balance of the phone a i am using now
11 REPLIES 11

nasty
Rockstar

Since you are already in contract and part of that contract pays your phone subsidy over the term of contract, it will still continue to be paid for in that contract.

 

Device swap is what you are going to do. Your current phone goes to sleep and your bought phone becomes active.

http://mobility.telus.com/en/BC/Prepaid/how-to-000237.shtml

The link is for pre-paid, but is generally what happens with postpaid.

 

If you have a online Telus mobility account, you can use it to change phones.

Make sure the phone is compatible with the Telus network(no CDMA).

Tgreencorn
Organizer
First thing I would do even though it is a friend is to check the imei at a Telus dealer to make sure that the phone is not flagged and also to purchase a compatible SIM card if needed. If SIM card needs to be changed it is easily done at no charge on your My telus mobility account

As for your device balance that will remain on your account they are no longer associated with or tied to the device. I hope this helps
.

Andrew1384
Organizer
And then i am sell my phone i have now to someobe else

Andrew1384
Organizer
I am sell my old phone i am using now to another friend

ET
TELUS Employee
TELUS Employee

Is the person you will sell the device too another TELUS customer? If not, you might want to have the device unlocked for $35 before. To do this you can either call customer service or reach out to TELUSsupport via facebook or through a Private Facebook message on TELUS page.

Andrew1384
Organizer
Or can go and get it unlocked on my own

ET
TELUS Employee
TELUS Employee

You can do that as well. We just can't promise that to work.

Andrew1384
Organizer
Why not?

ET
TELUS Employee
TELUS Employee

I would have no clue but TELUS cannot guaranty the unlocks they do.

NFtoBC
Community Power User
Community Power User

@ET wrote:

I would have no clue but TELUS cannot guaranty the unlocks they do.


@ET: Do you mean Telus cannot guarantee unlocks done by third party unlockers? And that if a customer gets an unlock from such a third party, it is not certain the unlock will be successful and the phone work on the telus network?

NFtoBC
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Dimo-X
Moderator
Moderator

Hi Andrew,

 

As was mentioned by @nasty @ET and @NFtoBC your device balance remains regardless of what device you swap to. And we also cannot guarantee 3rd party unlocks, just the ones we ourselves unlock and ofcourse only with Telus devices.

 

Robot Happy