I cannot connect my new phone to my account

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TELUS Employee
TELUS Employee

Hi as @Nighthawk mentionned you can always reach out to the chat team for support. You can also make sure that the SIM card in the new device is activated.  The best way to do so is to login your self-serve account and go under change equipement and make sure that the SIM card in the phone matches the one on your file. If still not working, then it's time for you to contact TELUS.

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Community Power User
Community Power User

The easiest solution is to try the online chat support at www.telus.com/chat, if not try calling in @ 1-866-558-2273 or *611 if you have another working Telus cell. 


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Most Helpful
TELUS Employee
TELUS Employee

Hi as @Nighthawk mentionned you can always reach out to the chat team for support. You can also make sure that the SIM card in the new device is activated.  The best way to do so is to login your self-serve account and go under change equipement and make sure that the SIM card in the phone matches the one on your file. If still not working, then it's time for you to contact TELUS.

View solution in original post