I am in the uS with a plan for the us but cannot call numbers in Canada, why?

[bengjai · Accepted solution]

When travelling you must first make sure that your mobile account has International Roaming and International Data Roaming activated. If not, it will not work.

[SuperFred]

Hi, first, do you see an actual network on your device? If yes, call *611 since your mobile provider will need to access your account to make sure all the details are showing.

[xl]

To clarify...
-does your phone have a Telus SIM? Prepaid American SIM don't allow calls to Canada. Roam Mobility does allow calls.
-could your Telus SIM be maxed out?

-what is the active carrier displayed on the phone?

-where are you in the US?

[bengjai · Accepted solution]

When travelling you must first make sure that your mobile account has International Roaming and International Data Roaming activated. If not, it will not work.