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Cancel order

I received a call from 780-925-8777, who told me they are from Telus, offering monthly discounts and phone regarding the Loyalty program. I have just realized that this could be a scam but have put the online order via My Telus app a minute ago. Is t...

Somkanya by • Just Moved In
  • 32 Views
  • 1 replies
  • 0 kudos

Cannot stop order

I tried to place an order for a phone and plan. I guess this is a lot to ask. I have had three emails and two phone calls to confirm my identity (I guess as nothing has gone anywhere). The money for the purchase was immediately processed and I have b...

Urgent Request for Escalation Dept. Leadership

Hello Community!I’ve been reading through the forum thread where @Willpoz, @Syaoran and @zulu53 went through a huge struggle just to get Telus to add a stolen phone’s IMEI to the blacklist. Now, I want to share the opposite experience.First of all, I...

Daria by • Neighbour
  • 227 Views
  • 7 replies
  • 0 kudos

Customer Support

I received a new phone as a replacement for one ending it's Bring it Back term. I was never sent a shipping label. This should be a simple fix right? Wrong. I visited a store and they told me they can't help me because it was through a telesales pers...

bpatton by • Friendly Neighbour
  • 242 Views
  • 3 replies
  • 0 kudos

Customer support

I'm losing my mind. I can't get any support from TELUS because the consumer mobility side keeps telling me I need to talk to the Business side, as I just signed up for an EPP plan from Shopify, and the Business side keeps telling me I need to talk to...

Arihj90 by • Neighbour
  • 203 Views
  • 2 replies
  • 0 kudos

Official complaint

I've been trying to reactivate my eSIM number on my new mobile, after my old one was stolen while in Panama - where i still am - about 10 days ago.Their customer support keeps transferring me to different assistants and departments, keeping me on hol...

DanteDMP by • Neighbour
  • 154 Views
  • 2 replies
  • 0 kudos

Cancelled Orders and Refund Delays

I had order 2 iphone 16 twice, first Dec. 2 and found out on Dec 16th that my order was cancelled. Dec 16th I reordered 2 phones and upon following up mid January, I was told my orders were not processed again.... I have tried calling the customer su...

Boz0 by • Neighbour
  • 126 Views
  • 1 replies
  • 0 kudos

No notification sounds while on Data

On my Samsung S20 I receive notifications including the "ding" while on WiFi but no "ding" when away from home and on Cellular data. I can access my Eufy Security Cameras while on cellular data and notifications are sent but no sound or vibration whe...

Thomas3 by • Neighbour
  • 172 Views
  • 3 replies
  • 0 kudos

Refund after returning phones

Hi, I have returned 2 iPhones under the buyers remorse and it was during the strike. Couple of months forward they still haven’t refunded me yet and keep on telling me to wait. I was promised a refund but was told that it was not true and the agent m...

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