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Samsung provided that link. It's pinned on their twitter account.
Your safety & satisfaction are #1.The Note7 Canadian Product Exchange registration can be found here: http://canadanote7exchange.expertinquiry.com
Thanks for providing the link info @Nighthawk
In this day and age you can never be too careful. It wasnt a Samsung website and it was asking for a lot of personal info at the site.
I will check out the Twitter account and see where it leads me.
... the recal has been going on for nearly a month.
Closer to three weeks, actually.
There is no reason why we arent being told whem we can expect our replacement note 7 to be back to us. In BC we pay some of the highest mobile costs in the world, for that reason alone we should be the first to be informed and the first to receive the note 7 replacements.
There are many reasons - the main one being this is a hot mess for Samsung, and they have not sent the information to the Canadian carriers about dates. I'm pretty certain Telus is neither sitting on a warehouse of safe Note 7s, nor withholding information about availability dates. That we "pay some of the highest mobile costs in the world" has no bearing on how fast Samsung moves on this issue.
While I recognize your frustration at being without your preferred phone or the past 3 weeks, the outcome is really in Samsung's hands.
I was just on the mobilesyrup.com website which is a Canadian website to find out more about the Galaxy Note 7 smartphone, and found out that Samsung has halted production on that phone. The story goes on to say that there has been 5 cases in the USA of the phone catching fire, there was a 5th replacement Note 7 that started to give off a smoke and a young girl who experienced a burning sensation when she was using the phone.
Yep. I have a replacement Note 7 (which oddly is the same production date range as the original defective one), and I no longer trust that it is indeed safe. I have four flights in the next month, and I don't want to deal with the headaches. I want to swap to another device. I wonder if Telus will still honor that even though I have had it replaced under the recall?
I called and Telus has no clue about it. I called a couple hours ago and they insisted that the replacements are "safe" and I could not change my phone. And if I decided to change my phone I would not be able to use my current monthly payment because they could no longer honor what I pay. Just ridiculous. The worst part is that they want me to pay more and I just renewed my contract in August 2016. Get your act together Telus.
I, too, have upcoming flights and I agree with you regarding not wanting to deal with headaches. Just a big mess and inconvenience. Canadian carriers better have a plan soon.
Samsung has suspended production, and just issued a statement calling for all carriers world wide to stop sales and exchanges. They also said for everyone to power off their devices and not use them, INCLUDING DEVICES ALREADY REPLACED UNDER THE RECALL. They are asking to return them for a full refund, or exchange for a different phone.
Samsung USA has already updated to say this, and I assume Samsung Canada will follow suit shortly. The Note 7 is dead. Telus will have to refund for exchange EVERYONE who owns a Note 7, AS PER SAMSUNG.
I expect they will get internal emails tomorrow morning stating this, along with Samsung updating their site to reflect it.
Keep an eye on the official Telus posting about this for updates and instructions, though Samsung won't do much until they officially announce it for Canada, which is why the original recall was later than the USA. The only places they've made announcements before is their official news releases and their Twitter page. I hope they'll likely update them tomorrow since today was a holiday.
One big downside with the Note 7 is there are no directly comparible devices available currently that I can see being offered. The Galaxy S7 is similar but still smaller. I'm curious what people will choose to get in its place.
So now what?
I upgraded early to get this phone so had to pay the buy out fee. Then I had to upgrade my mobile plan in order to use this phone and I had to pay for the 2 year contract price out of pocket, PLUS a couple cases from Spigen. So now what? Is Samsung going to reimburse me for all my expenses I have had to endure due to this upgrade? I should NOT be out of pocket for a mistake made by someone else.
I did find this on the Samsung webpage.
Link is here.....
This point may be what we are looking for.
"Beginning Thursday, October 13th, Samsung Note7 owners can bring their device to the original Samsung or authorized reseller point of purchase, to:
• Exchange towards a Galaxy S7 or Galaxy S7 edge device.
• Receive a refund for the Note7 device and Note7 specific accessories. "