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A global recall Samsung will have to honor the warranty on the said device. Won't matter what provider you purchased the phone with. Samsung will announce how they will be handling the return of the phone, and also alert Carriers how the exchange program will work.
Given the news that has come to light, this is definitely a hot topic for Note 7 owners. We're working with Samsung to establish a replacement process. Once that has been ironed out, we will notify our customers.
Samsung had said that the problem does not affect all of the Note 7s as they have two battery manufacturers and only one of them has had the issue.
Corporate plans purchased through an authorized Telus Dealer have stated to contact Samsung directly for a replacement. That is unacceptable...spoke to Telus corperate directly and they have stated that you must follow the procedures put in place by the authorized Telus Dealer you dealt with...again, unacceptable. Completely contradictory to what Telus had stated in terms of a voluntary recall which includes Corporate plans.
I have a business plan, and my Telus rep (3rd party Telus authorized business dealer) phoned me the Friday she got the email about the Note recall/replacement, and told me she would call me again when she had my replacement in hand (in a few weeks).
I have spoken to people at Telus' stores and Samsung stores, and each person has a DIFFERENT reply as to whether it's a recall or not, and what to do about it. It's like nobody was fully informed.
I believe from Samsung Canada's end, it's NOT A RECALL, it's a voluntary one time replacement, since our phones are most likely not affected.
I think the recalls are on a carrier level only, and not requested by Samsung.
Samsung issued a GLOBAL Recall. China is the only exception that is excluded. Voluntary replacement just sounds better.