12-20-2017 03:40 PM
I bought a Samsung Galaxy S6 with Telus two years ago. I recently got a new, unlocked phone and want to give away the old Galaxy S6 to my mother, who lives abroad. But the Galaxy S6 is locked and won't accept any other SIM card (I've tested) and returns a "Invalid SIM Card" error, and a screen for me to type a Network Unlock Code, which I don't have.
I have been trying to call Telus for DAYS and not a single time they even answered the phone. I wanted to send the phone as a Christmas gift and Telus is causing my life to be way more complicated than it should. Please fix this ASAP
12-20-2017 04:33 PM - edited 12-20-2017 04:41 PM
12-20-2017 04:36 PM
I have been waiting for someone on the Customer Support chat for an hour and they didn't reply my tweets. I'm SO UPSET.
12-21-2017 12:40 AM
Yeah, it’s not instant, especially when they are overwhelmed on all channels. Patience, they’ll get back to you as soon as they can.
12-23-2017 05:54 PM
Did you ever get your issue resolved? If not, post stating so and I will see if I can figure out the PM system herej, if there is one, to send you a number to call for a person in executive client relations that should be able to help you once they return from their holidays.