I received a new phone as a replacement for one ending it's Bring it Back term. I was never sent a shipping label. This should be a simple fix right? Wrong.
I visited a store and they told me they can't help me because it was through a telesales person, I should just contact Telus to have it sent to me.
I tried to contact Telus, but they've clearly pivoted from providing excellent support to some sort of elaborate cup game where any option you choose sends you to a different AI tool which sends you links to webpages which do not address your problem.
I tried calling and guess what? It was an AI agent too. The AI agent asked me is I purchased it through the web store, I replied "No". It gave me information relevant to purchasing through the web store anyways. I told it I did not once again, and it told me it didn't understand.
I asked it to connect me with a human and it told me they were closed and disconnected.
This is some of the most pathetic customer support I have ever experienced. Every number I call, every chat option and every link on the website are all designed to prevent you from getting in touch with anyone who can help me GET A SHIPPING LABEL.
Now I have a new question. How much will cancelling me contract cost so I can switch to a competitor?
