Can we no longer activate a new SIM online?

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carmenrae
Just Moved In

I just bought a new phone (from Telus) and am trying to change it on my account - the new phone shows up on my account as my device, but the SIM isn't activated and I can't find anywhere on my account to do that. Did they remove that feature from the website?


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BeReal
Connector

Yeah, you can no longer do the swap online, you have to call in

View solution in original post


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Most Helpful
BeReal
Connector

Yeah, you can no longer do the swap online, you have to call in

View solution in original post

canucks4life
Leader

One step forward...two steps back Smiley Mad