Can we no longer activate a new SIM online?

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carmenrae
Resident

I just bought a new phone (from Telus) and am trying to change it on my account - the new phone shows up on my account as my device, but the SIM isn't activated and I can't find anywhere on my account to do that. Did they remove that feature from the website?

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BeReal
Connector

Yeah, you can no longer do the swap online, you have to call in

canucks4life
Ambassador

One step forward...two steps back Smiley Mad