Can't recieve picture messages

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double_u
Resident

I have a Nexus 4 with the Lite 55-300 Nat & 500MB plan, and I can't receive any picture messages. What's going on?

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WongTong
Ambassador

Might be your APN and MMS settings that are incorrect. Check here http://mobility.telus.com/en/QC/Non-TELUS-Devices/how-to-002257.shtml or reach Telus at *611, 1-866-558-2273 or even better on Twitter @TELUSsupport for troubleshooting. Make sure your data is enabled, you must be able to access data without wifi

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tharrinne
Neighbour
 
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Pamely
Ambassador
With that plan you have unlimited MMS. You just need to make sure of:

- Make sure to have Data turned ON
- Make sure your wifi is OFF
- You are using a Telus Device to have service guarantee..

Smiley Happy if you checked list above and you're still having issues you can just call from a different number to *611 or 18665582273.
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WongTong
Ambassador

If you have a non-Telus unlocked phone, you'll need to manually set your APN and MMS settings. Follow the instructions here http://mobility.telus.com/en/QC/Non-TELUS-Devices/how-to-002257.shtml

You can also reach Telus for technical support on Twitter @TELUSsupport to troubleshoot the issue

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S3love
Connector

Try sending a message out first.  Once you have successfully sent out a picture message, you should be able to receive with no problems.  

Community Manager
Community Manager

If it's still not working, go to Facebook and send a private message to TELUS. They'll be able to push the multimedia messages to your device.