Can't recieve picture messages

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Resident

I have a Nexus 4 with the Lite 55-300 Nat & 500MB plan, and I can't receive any picture messages. What's going on?


Accepted Solutions
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Most Helpful
Ambassador

Might be your APN and MMS settings that are incorrect. Check here http://mobility.telus.com/en/QC/Non-TELUS-Devices/how-to-002257.shtml or reach Telus at *611, 1-866-558-2273 or even better on Twitter @TELUSsupport for troubleshooting. Make sure your data is enabled, you must be able to access data without wifi

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Most Helpful
Neighbour
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Ambassador
With that plan you have unlimited MMS. You just need to make sure of:

- Make sure to have Data turned ON
- Make sure your wifi is OFF
- You are using a Telus Device to have service guarantee..

🙂 if you checked list above and you're still having issues you can just call from a different number to *611 or 18665582273.

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Most Helpful
Ambassador

If you have a non-Telus unlocked phone, you'll need to manually set your APN and MMS settings. Follow the instructions here http://mobility.telus.com/en/QC/Non-TELUS-Devices/how-to-002257.shtml

You can also reach Telus for technical support on Twitter @TELUSsupport to troubleshoot the issue

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Most Helpful
Connector

Try sending a message out first.  Once you have successfully sent out a picture message, you should be able to receive with no problems.  

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All Replies
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Most Helpful
Ambassador

Might be your APN and MMS settings that are incorrect. Check here http://mobility.telus.com/en/QC/Non-TELUS-Devices/how-to-002257.shtml or reach Telus at *611, 1-866-558-2273 or even better on Twitter @TELUSsupport for troubleshooting. Make sure your data is enabled, you must be able to access data without wifi

View solution in original post

Highlighted
Most Helpful
Neighbour
Highlighted
Most Helpful
Ambassador
With that plan you have unlimited MMS. You just need to make sure of:

- Make sure to have Data turned ON
- Make sure your wifi is OFF
- You are using a Telus Device to have service guarantee..

🙂 if you checked list above and you're still having issues you can just call from a different number to *611 or 18665582273.

View solution in original post

Highlighted
Most Helpful
Ambassador

If you have a non-Telus unlocked phone, you'll need to manually set your APN and MMS settings. Follow the instructions here http://mobility.telus.com/en/QC/Non-TELUS-Devices/how-to-002257.shtml

You can also reach Telus for technical support on Twitter @TELUSsupport to troubleshoot the issue

View solution in original post

Highlighted
Most Helpful
Connector

Try sending a message out first.  Once you have successfully sent out a picture message, you should be able to receive with no problems.  

View solution in original post

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TELUS Employee
TELUS Employee

If it's still not working, go to Facebook and send a private message to TELUS. They'll be able to push the multimedia messages to your device.