Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Telus Mobility Issues

Don't know where to begin, we had a cell from Telus for 2 years, they raised our bill so high we cancelled Telus and went to another company. Since then nothing but problems, Dec 29 called and cancelled our telus mobility service, since it was a cell...

king27 by Just Moved In
  • 13 Views
  • 0 replies
  • 0 kudos

Telus customer service requesting police report

I signed a new mobile contract which offered a new phone, and despite having the correct shipping/billing address, the phone was delivered to the wrong city. When inquiring about what happened, the service rep said I needed to file an official police...

codys by Just Moved In
  • 37 Views
  • 2 replies
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Shipping label

I’m in the most frustrating position at the moment. I’m currently and have been on the bring it back program. Ordered the iPhone 15 pro max online, received, using and went to find out how to return my old device. Never received a shipping label.I vi...

JBru by Just Moved In
  • 40 Views
  • 1 replies
  • 0 kudos

Unacceptable Trade-In Credit Delay

Beyond frustrated with the extended delay in receiving credit for my trade-in. Following instructions from Telus, I mailed my iPhone 12 Pro Max via Canada Post and it was received by Telus Dec 5, 2023 (Canada Post Tracking confirmed). Jan 23, 2024 fi...

Shenn by Just Moved In
  • 75 Views
  • 1 replies
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Bring it back program with an overbilling.

I have more of a statement and rant about my experience today. Issue called in today- 390$ Bring it back charge on this months bill. Canada post Tracking shows it was received- And notes on TELUS side noting condition. I called today and requested a ...

Cytrex by Just Moved In
  • 153 Views
  • 1 replies
  • 0 kudos