We had Telus in today to install new 4k boxes for our 4 TV's. Paul arrived and had it done quickly and was a friendly guy. The Masters was being taped, along with the Blue Jays. No one bothered to tell me that anything recorded on our PVR would be lost. Had a challenge with the PVR and spoke to Edward from Telus on the phone. He spent 40 minutes with me, trying everything to get our PVR started. I had texted Paul, our installer and he texted back to let me know he was working on a solution. He came back just as the challenge resolved to make sure all TV's were online and working. Edward called me back 30 minutes later to make sure I knew all was done. **bleep** happens but it's a great team that can react quickly to solve the problem.
These forums aren't regularly monitored by Telus employees as it serves mainly as a community for customers by customers. I know the managers of the employees would love to hear positive feedback regarding your experience. You can send an email in at this link so they can get some recognition.