Internet & Home Phone
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Connect to router settings

How to connect to the router? I go to 192.168.1.254, choose admin, enter a password which is an admin password written on the booster, but it doesn't work. Tries admin-telus, admin-telus00. Nothing works. I need to change 5 to 2.4Ghz to connect home ...

olgatsib by Just Moved In
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When is TELUS PureFibre FTTH service coming to Ottawa?

Earlier this year (2022) I saw DirectBore lay down optical fiber on behalf of TELUS next to a commercial street that is located just one block from where I reside. When is TELUS PureFibre service planned to be available in Ottawa (ON) for Residential...

The future is...??

No call back at planned time on a Friday after reporting residential outage. Opened the box from the drop outside my house and seen the outer insulation contracted about 2 inches leaving the optical cable exposed (the problem). So how much to and fro...

JRose by Just Moved In
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Waiting on unfulfilled Order

A Telus sales person hoodwinked me by selling Home Internet + Landline + 3 Mobile connections. I have the 3 Mobile connections but PureFibre order remains unfulfilled. Its more than 3 month now.Tried calling Sales Person, Customer Service, Escalation...

Shibu by Just Moved In
  • 894 Views
  • 1 replies
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Internet going down daily at the same times

We just switched to Telus Fiber Optik service one week ago. Every single day everything goes out around 1pm, and then again around 10:15pm. It will be out for at least 4 hours, there's no amount of power cycling, unplugging/replugging that will bring...

Discounts not applied.

It is so weird how Telus did this to me. Got internet $135 - three mobile lines with data $85 + $55 + $55 I was told that I will get whatever discounts on the internet ( That I got ). For mobility my first bill had no discounts applied. I was told I ...

Gabrile by Just Moved In
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  • 2 replies
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