Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Slow download speed.

Hello, I am on a Telus legacy "Internet 6" plan (DSL via my old & slow land line) and have experienced a decrease in download speed for the past year or so. I used to get around 5 mbps but now consistently get only around 4. It was slow enough as it ...

NoSmoke by Friendly Neighbour
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Stay logged in?

Hello all, I have just activated Call Control and find it to be very useful. I especially like the call log it keeps and would like to access it daily. Once logged in however, is there any way to stay logged in, or stay logged in longer, to avoid hav...

NoSmoke by Friendly Neighbour
  • 2378 Views
  • 5 replies
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Resolved! Modem Connected over MoCA Bridge to Personal Router

Hello, I would like to bridge our homes T3200M Modem to a personal gaming router. However I have some confusion with how my roommates Telus Fibre Internet home setup affects this. Here's the internet wiring situation: ONT box in basement sends copper...

hughboi by Neighbour
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  • 5 replies
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Support Telus

on Tuesday I was scheduled to connect to the Internet on Friday at 1:00 p.m. Friday came, the master is not there, no one calls, it is impossible to reach the support service. I just arrived and am shocked at such poor service and such high prices. A...

Ihor by Just Moved In
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  • 1 replies
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Resolved! Need 2nd Telus wifi booster

HiI need 2nd Telus wifi booster, where can I get one?I got 1st one at no charge when technician came to install my internet. I've look though Telus website but couldn't find where I can order one, or is it free if I just call and ask for it?

kkim604 by Friendly Neighbour
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  • 1 replies
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Lan/ethernet won't go over 90mbps

I have fibre optic (gigabit plan), Ive tested multiple laptops and my desktop connected by a verified cat6 cable to the T3200m.Lan ports won't go over 90 +/- mpbs, but the coax to ethernet adapter at the other end of the house (connected to the T3200...

Resolved! Arcadyan NH20A Class A Subnet Mask on LAN Port

I'm trying to set my Arcadyan NH20A LAN IP Address to 10.0.0.1 with a Class A subnet mask of 255.0.0.0. I can't because the first 3 octets of the subnet mask are greyed out. What's the trick to set the NH20A to 10.0.0.1 and disable DHCP? I should men...

Resolved! Contacting Telus

How do I contact telus customer support without talking to the bot or waiting on hold for >1 hour during business hours? I am a full time working physician, I will never have time during business hours to wait >1hr. The [email protected] is no longer...

bhumm01 by Just Moved In
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  • 5 replies
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Resolved! Wi-Fi Admin Login Timing Out

I was previously able to login via 192.168.1.41 and switch my Wi-Fi on and off. Then I unplugged the Booster and must have messed something up. Now this domain just times out, can't even get to the login page. I also tried 192.168.1.254 but the usern...

Duggy by Just Moved In
  • 2663 Views
  • 1 replies
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