Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Copper wire

I had a technician come out to my address yesterday, [mod edit: private info] Vancouver, and he mentioned that copper wire was running into our culdesac and that it should be replaced with fibre optik wiring due to it being very old. We are now exper...

dathomas by Neighbour
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  • 7 replies
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Resolved! We need to schedule a technician to fix our land-line

Our land-line has stopped working and since we are retired people and don't have a cell phone (no way other than this to book an appointment), I'm hoping we can schedule a technician to fix our issue. Our address is [mod edit: private info]. There is...

Tetzy by Just Moved In
  • 205 Views
  • 1 replies
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NAH Modem and 3 Boost Wi-Fi 6

I have the TELUS NAH and 3 Boost Wi-fi 6 (one on each floor) all hard wired via Ethernet. At the moment the 3 boosts are plugged into Port 1 to 3. What is Port 10G and should I be plugging one of thee boosts into that?Thanks

deedesie by Organizer
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  • 3 replies
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Resolved! Honeywell Redlink

Redlink thermostat and bridgeingHi I saw solutions about enabling bridge mode for the Redlink thermostat connection issue. I tried the solution about enabling bridge on Lan Port 1. But did not work and in any case the Boost wi-fi 6 is connected to th...

deedesie by Organizer
  • 227 Views
  • 2 replies
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How is it that my IP # keeps changing

How is it that my IP # keeps changing when on Telus. So far it has changed at least 8 times over the past few days and is not staying on Telus servers but rather it hitsa Fastly server or a Akamai Technologies, Inc. server and occasionally it will re...

cheamview by Friendly Neighbour
  • 212 Views
  • 2 replies
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Port forwarding Technicolour NH20T

I've been trying to open a port to run a server from my computer. From what I understand, it's as simple as going into "WAN Services", clicking show advanced, and adding the port. Unfortunately, the server isn't joinable and https://www.yougetsignal....

jbalaski by Just Moved In
  • 139 Views
  • 1 replies
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Complaint: Telus' Handling of Death of Account Holder

My experience with Telus following the death of my mother in 2023 has been terrible. I closed the account and I have had bills for charges for months of service after the account was closed. The latest is a Feb. 27, 2024, email telling me to return h...

AMcD by Just Moved In
  • 164 Views
  • 1 replies
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How to verify a door-to-door rep?

Hello,There's a door-to-door rep that seems to have a TELUS jacket and TELUS badge.And I've signed up for the deal he offered as he seems to have all my info already.How do I double check that it's not a switch-and-bait scheme (and stops it before it...

jmalm by Just Moved In
  • 198 Views
  • 1 replies
  • 0 kudos

Unfair Charges for Internet Plan Cancellation

I am writing to share my recent frustrating experience with the cancellation process of my internet plan and seek advice or assistance from fellow forum members.Due to English not being my native language, I encountered difficulties in communicating ...

wing by Just Moved In
  • 226 Views
  • 1 replies
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