Internet & Home Phone
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Poor home internet speeds

I was previously on a gigabit plan and am now on a half gig plan. In both cases my download speed has always maxed out under 100mps. A technician recently visited and increased my speed to almost 400mps with a phone call. It’s been a few weeks and it...

Brendan- by Just Moved In
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  • 2 replies
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Terminated Account

I requested my internet account terminated in September but I am still being billed. I reached out to Telus via phone and chat 4 or 5 times but I was still billed twice since I called for termination

Issues with Fibre Optic - New Build

Hi Telus Community,We recently built a house and prepared for both ISP (Telus and Shaw). That being said, we’ve had non stop issues with the fibre optic cable. We’ve even had it redone once. That being said, our longest stretch with constant internet...

nora_okgn by Just Moved In
  • 864 Views
  • 2 replies
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Telus Pricing

Just looked at my bill, I am paying $236 a month for internet 75, tv and phone. I dont have the top tier of tv and the most basic phone. My internet is spotty at best and slow, some days it hits it speed other days it isnt even close. Does anyone els...

jonbar3 by Just Moved In
  • 881 Views
  • 2 replies
  • 1 kudos

Resolved! Returning equipment

My elderly friend has moved into a nursing home. I have a bag of Telus equipment that she asked me to return. I don't know how to do this. The local store doesn't accept, I was on hold with Telus for over two hours yesterday, again today requested a ...

Mayfirst by Just Moved In
  • 1067 Views
  • 1 replies
  • 0 kudos
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