Internet & Home Phone
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Moving to a new address and no fibre internet

Hi there,I need to relocate from Vancouver BC to Toronto ON due to reasons out of my control. I'm half way through a 2 year home internet contract. It was my intention to keep the the service but I'm being told that the internet service is not availa...

wbrownuk by Just Moved In
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  • 1 replies
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Actiontec 3200 Slow Speeds

Seeing abysmal download and upload speeds with my gigabit fibre, started on Monday. Down is anywhere from 120-390mbit, up goes as low as 80mbit and as high as 300mbit.Spent an hour with technical support on the phone the other day, and no resolution....

Screenshot from 2024-03-20 12-12-55.png
Sickify by Just Moved In
  • 272 Views
  • 4 replies
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Incorrectly sent to Collections

Hello,I moved homes in October 2023 and switched from Telus because they did not offer fibre in my new building. I called Telus Loyalty and they told me they would not charge me a cancellation fee because they could not offer the same service in my n...

ksankar1 by Just Moved In
  • 153 Views
  • 1 replies
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Resolved! Fibre service in copper

I contacted Telus to ask if they could provide pure fibre in the condominium that I am moving to. I provided the address and the rep said they definitely could provide me fibre and quoted me a price..when I specifically asked if this was the pure fib...

FreddyG by Just Moved In
  • 292 Views
  • 3 replies
  • 0 kudos

Admin password not working - Telus Connect

I am trying to use the Telus Connect app for the first time and have inputted the Admin password on my modem like it asked me to but it keeps saying it is incorrect. Is it possible I could have changed this previously and not remembered? I also input...

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