Internet & Home Phone
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New Service Agreement

I spoke with an agent on the phone about switching to Telus fiber internet. After some discussion a dollar figure after all promotions was quoted for the service. But when the Critical Information summary was emailed to me about an hour later it indi...

CGC by Just Moved In
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Overbilling By Telus Again

I can't believe my eyes when I saw the bill for the month of March, 2024! I was charged for $140.97! I had a home internet plan with Telus since Jan. 26, 2024. The plan says $60/month with the commitment 24 months. Telus overcharged me last month whi...

Jun999 by Just Moved In
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Discrepancy in Billing

Last year, during the Black Friday sale, I received an offer from a Telus authorized dealer for $60 per month for internet services. I accepted the offer, and Telus installed the internet at my residence. To my dismay, in January, I noticed that my b...

Emmapei by Just Moved In
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  • 1 replies
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Cutting back alley to bury the cable

I am building my new house, and it is almost completed. I asked TELUS to come to install the internet. They found that they need to cut my back alley to bury the cable. So one of your contractors came here on December 14, 2023 and told me they will d...

Jack5 by Neighbour
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  • 2 replies
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Resolved! Local network addressing

I'm more advanced in networking (locally) and I have a couple of local isolated 10.*.*.* ip ranges here at home, which then connect to my router with TELUS for a 192.168.1.* address. I wish to move to 10.*.*.* ranges completely. I haven't really look...

Resolved! Another user with a downed line - Hazardous

Impossible to get through either by phone or chat.It's been down for 8 months and I still can't get anyone to look at fixing the issue.The line(s) are all curled up in my neighbour's yard to avoid them getting tangled up in cars driving by.Totally un...

NH20A MAC Filtering

Is there any way I can do MAC filtering with the NH20A? Or am I stuck having to put it in bridge mode and to provide my own router that can do this? Thanks, Jordan

JordanB93 by Just Moved In
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  • 1 replies
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