Internet & Home Phone
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Resolved! Fibre service in copper

I contacted Telus to ask if they could provide pure fibre in the condominium that I am moving to. I provided the address and the rep said they definitely could provide me fibre and quoted me a price..when I specifically asked if this was the pure fib...

FreddyG by Just Moved In
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  • 3 replies
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Admin password not working - Telus Connect

I am trying to use the Telus Connect app for the first time and have inputted the Admin password on my modem like it asked me to but it keeps saying it is incorrect. Is it possible I could have changed this previously and not remembered? I also input...

Resolved! Copper wire

I had a technician come out to my address yesterday, [mod edit: private info] Vancouver, and he mentioned that copper wire was running into our culdesac and that it should be replaced with fibre optik wiring due to it being very old. We are now exper...

dathomas by Neighbour
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  • 7 replies
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Resolved! We need to schedule a technician to fix our land-line

Our land-line has stopped working and since we are retired people and don't have a cell phone (no way other than this to book an appointment), I'm hoping we can schedule a technician to fix our issue. Our address is [mod edit: private info]. There is...

Tetzy by Just Moved In
  • 77 Views
  • 1 replies
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NAH Modem and 3 Boost Wi-Fi 6

I have the TELUS NAH and 3 Boost Wi-fi 6 (one on each floor) all hard wired via Ethernet. At the moment the 3 boosts are plugged into Port 1 to 3. What is Port 10G and should I be plugging one of thee boosts into that?Thanks

Honeywell Redlink

Redlink thermostat and bridgeingHi I saw solutions about enabling bridge mode for the Redlink thermostat connection issue. I tried the solution about enabling bridge on Lan Port 1. But did not work and in any case the Boost wi-fi 6 is connected to th...

How is it that my IP # keeps changing

How is it that my IP # keeps changing when on Telus. So far it has changed at least 8 times over the past few days and is not staying on Telus servers but rather it hitsa Fastly server or a Akamai Technologies, Inc. server and occasionally it will re...

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