my has the same problem!! he just got this 4k tv a month ago!! had getting the same thing!
so the 330s are 7 years old or so!! wow
They really need to upgrade better then the 4k pvr for just a set top box right now!! where on the website will they announce this? link?
@RickP Usually a software related issue (handshake) with the TV. Most times it's low quality HDMI cables, make sure they're 2.0 spec. Also check to see if there is a firmware upgrade for your TV.
What brand 4K TV did you purchase?
Yeah, no. How could it have been working for literally YEARS then just stop? This is some kind of firmware bug. I also notice that audio will suddenly POP and drop down until is gradually rises to the previous volume, kind of like a limiter such as a Level Devil or something similar. That bug's been going around for a couple of months now. On multiple TVs in different rooms, and I've noticed it at other clients locations as well.
Have you tried the troubleshooting steps Denon outlines on their support page? In the past the HDMI repeaters in some receivers have caused issues.
BEST WAY TO GET AROUND HDCP ERROR
1. FACTORY RESET YOU TV, it will force it to forget the software error, if you do not know the code to have the TV to make a factory reset then unplug it from the electricity for at least 12 minutes, in that matter all of the energy save on the transformers and capacitors it has inside of it will drop all the electricity that they hold making the TV to bounce back to its factory defaults, all of the custom settings will be lost, but most likely you will have no more HDCP error on your screen after putting the power back.
(Really important that you do not handle the HDMI cord with the equipment turned on, it might get damaged as it handles power, like a fire wire or a thunder bolt cords on a computer)
2. Change the HDMI cord, not all of them have the same voltage specifications, so compatibility will change depending on the equipment you have connected to them.
3.Change HDMI connection for COMPONENT, even thought might not sound as the best solution since you will need to have an optical connection available for the audio if you want to keep your 5.1 surround sound, COMPONENT don't transfer the HDCP error since even thought they handle the same amount of pixels for the HD connection, they do not have the same software sent through either on the output of the digital box or the input of the TV, so no HDCP error with this type of connection
For over 2 years working with customers with this error, the first solution has always worked. give it a try, and if it doesnt work, try the other two options
TELUS technical support